Field Service Representative

4 weeks ago

Vancouver, British Columbia, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Job Summary

We are seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will act as a trusted advisor to our Customers, providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment.

Key Responsibilities

  • Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues/problems expediently.
  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special-purpose equipment and systems components.
  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc.
  • Utilize technology (smartphone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
  • Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
  • Respond to routine Customer and sales questions regarding equipment operation and performance.
  • Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees.

Requirements

  • Associate or Bachelor degree in electronics, mechanical, or similar discipline, plus one to two years of related experience strongly preferred.
  • High School Diploma or GED with minimally two years' relevant experience required.
  • Excellent interpersonal and Customer communication skills.
  • Strong technical and troubleshooting skills.
  • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
  • Demonstrated proficiency with computers and Windows software.
  • Strong organizational and problem-solving skills.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Ability to work flexible hours, sometimes outside 'normal business hours' and travel as required.

Working Conditions

  • Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
  • Must perform work from floor level to above shoulder height.
  • Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
  • Must climb ladders and/or scaffolds and work above floor height.
  • Must crouch, stoop, or squat to work inside or under equipment, or move through low headroom spaces.
  • Position requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms, and shoulders.
  • Walking great lengths at a time and standing for extended periods of time.
  • Able to work in tight spaces.
  • Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
  • Standing for extended periods of time.
  • Work in and around hospital personnel, sensitive medical equipment, and patients.
  • Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.
  • Flexible scheduling may be required to accommodate customer needs.

About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our Customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.

STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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