Field Service Specialist
4 weeks ago
Job Summary
As a Field Service Representative at Agilent, you will be responsible for delivering exceptional customer service through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. This may include hardware, software, and networking products as well as operating systems.
Key Responsibilities
- Install and optimize hardware/software/network products and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repair services.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
- Serve as an internal resource on technical issues and manage product escalations. Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
Qualifications
- Post-secondary degree within the science field – chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
- 4+ years of experience with LC, LCMS, LCQTOF in a similar position or experience as an end user.
- Experience with troubleshooting and problem-solving.
- Experience with Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful, and timely.
- You enjoy traveling and visiting customers.
Additional Details
This job has a full-time weekly schedule. It includes the option to work remotely. The full-time equivalent pay range for this position is $76,000 - $120,000 CAD plus eligibility for bonus, stock, and benefits.
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