Field Service Specialist

4 weeks ago


Vancouver, British Columbia, Canada Agilent Full time

Job Summary

As a Field Service Representative at Agilent, you will be responsible for delivering exceptional customer service through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. This may include hardware, software, and networking products as well as operating systems.

Key Responsibilities

  • Install and optimize hardware/software/network products and configurations at customer sites.
  • Diagnose and resolve product performance problems.
  • Perform maintenance and repair services.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Serve as an internal resource on technical issues and manage product escalations. Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.

Qualifications

  • Post-secondary degree within the science field – chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
  • 4+ years of experience with LC, LCMS, LCQTOF in a similar position or experience as an end user.
  • Experience with troubleshooting and problem-solving.
  • Experience with Agilent solutions is desired but not essential.
  • Verbal and written communication is clear, respectful, and timely.
  • You enjoy traveling and visiting customers.

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. The full-time equivalent pay range for this position is $76,000 - $120,000 CAD plus eligibility for bonus, stock, and benefits.



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