Customer Solutions Expert
2 days ago
About This Opportunity
As a Customer Solutions Agent with Coca-Cola Canada, you will be the expert in Sales and Service in our contact center environment. Your primary role is to deliver customer needs through exceptional world-class service. You will be responsible for assisting existing customers with their beverage orders, executing equipment service requests, and handling customer service inquiries.
Job Requirements
- Answer incoming calls for sales orders, customer support, equipment service, myCoke website support, and/or general inquiries.
- Effectively handle customer Chat inquiries for the myCoke.com ecommerce platform.
- Participate in outbound calling projects and/or other Customer Solutions initiatives.
- Accurately update customer information and transactions in the Salesforce database.
- Successfully offer beverage products to established customers through up-selling and cross-selling to achieve volume and profitability targets.
- Escalaete customer issues within established guidelines in a timely manner.
- Understand performance targets to meet and/or exceed goals.
Key Responsibilities:
- Provide outstanding customer service through various channels, including phone, email, and chat.
- Analyze customer needs and provide solutions that meet their expectations.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
- Meet and exceed sales targets by upselling and cross-selling beverage products.
Requirements:
- Excellent verbal and written skills in both English and French.
- 2 years customer service and/or customer sales experience (Contact Centre experience considered a strong asset).
- Proven ability to multitask and pivot based on customer needs.
- Proven ability to achieve sales, revenue, quality, and accuracy targets.
- Demonstrated ability to provide outstanding customer service.
- Ability to work independently and in a team environment.
- Strong ability to problem-solve and provide viable solutions based on customer needs and company objectives.
Benefits:
- $24.00/hour salary.
- 3 weeks' vacation + Floater days.
- Holiday pay.
- Health benefits.
-
PLM Solutions Expert
3 weeks ago
Montreal, Quebec, Canada Solutions Techso Full timeAbout the RoleSolutions Techso is seeking a skilled PLM Solutions Expert to join our team. As a PLM Solutions Expert, you will be responsible for advising, defining, and delivering PLM solutions for major projects in France and Canada.Key ResponsibilitiesAs a functional analyst, you will work closely with customers to gather their needs and analyze them to...
-
PLM Solutions Expert
3 weeks ago
Montreal, Quebec, Canada Solutions Techso Full timePLM Solutions ExpertSolutions Techso is a leading consulting firm in digital transformation, offering expertise in technology infrastructure management, application development, and product lifecycle management.We are seeking a PLM Solutions Expert to join our team in Old Montreal. As a PLM Solutions Expert, you will work closely with our clients to...
-
Technical Solutions Expert
4 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeAt GURUS Solutions, we are seeking a skilled Technical Solutions Expert to join our team. As a key member of our sales team, you will play a crucial role in understanding the technical aspects of NetSuite and leveraging your expertise to support our Business Development Executives in closing deals.Our ideal candidate will possess exceptional communication...
-
PLM Solutions Expert
4 weeks ago
Montreal, Quebec, Canada Solutions Techso Full timeRole OverviewSolutions Techso is an international leader in digital transformation, offering consulting services in technology infrastructure management, specific application development, and product lifecycle management. We are seeking a skilled PLM Solutions Expert to join our team.About the RoleAs a PLM Solutions Expert, you will work closely with our...
-
Technical Solutions Expert
3 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeAs a Technical Solutions Expert at GURUS Solutions, you will be responsible for contributing to customer projects and managing the practice and people in your area of expertise. You will report to the NetSuite Consulting Practice Director and work closely with project managers and team members to deliver high-quality solutions to our clients.Key...
-
PLM Solutions Expert
4 weeks ago
Montreal, Quebec, Canada Solutions Techso Full timeJob Description:Solutions Techso is a leading digital transformation company offering consulting services in technology infrastructure management, application development, and product lifecycle management.We are looking for a skilled PLM Solutions Expert to join our team in Old Montreal. As a PLM functional analyst, you will work with our clients to advise,...
-
Technical Solution Expert
4 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeAs a Technical Solution Expert at GURUS Solutions, you will be a key contributor to our NetSuite Consulting Practice. Reporting to the Practice Director, you will be responsible for managing the practice and the people in your area of expertise.Key Responsibilities:Manage and contribute to customer projects, providing technical expertise and guidance.Lead...
-
Technical Solutions Expert
3 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeWe are seeking a skilled Technical Solutions Expert to join our team at GURUS Solutions.As a member of our Solutions Consultant team, you will be responsible for leading the technical aspects of sales discovery calls and meetings to relate prospects' business needs to functional capabilities and consulting effort.Key responsibilities include collaborating...
-
Montreal, Quebec, Canada Solutions Techso Full timeDelmia Solution Architect/Digital Manufacturing ExpertSolutions Techso is a leading consulting firm in digital transformation, offering expertise in technology infrastructure management, application development, and product lifecycle management.We are seeking a highly skilled Delmia Solution Architect/Digital Manufacturing Expert to join our team in...
-
Technical Solutions Expert
4 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeAt GURUS Solutions, we are seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our sales team, you will be responsible for leading the technical aspects of sales discovery calls and meetings to relate prospects' business needs to functional capabilities and consulting effort.Our ideal candidate will have a strong...
-
Tech Solutions Expert
1 day ago
Montreal, Quebec, Canada GURUS Solutions Full timeAbout GURUS SolutionsGURUS Solutions is a dynamic company that offers expert consulting services in NetSuite. Our team of professionals leverage their advanced knowledge of the ERP to provide exceptional support to Business Development Executives.Job Title: Solutions ConsultantSalary:$80,000 - $120,000 per yearJob DescriptionA Solutions Consultant at GURUS...
-
Enterprise Business Solutions Expert
3 days ago
Montreal, Quebec, Canada Intercan Solutions Full timeAt Intercan Solutions, we are seeking an exceptional Enterprise Business Solutions Expert to join our team. This is a permanent opportunity with a competitive salary of $73,000 - $90,000 per year, depending on experience.About the RoleThis is an exciting chance to leverage your business acumen and sales expertise to drive growth and revenue for our clients....
-
Technical Solution Expert
3 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeJob SummaryThe Team Leader, NetSuite Consultant, is a technical solution expert responsible for contributing to customer projects and managing the practice and people in their area of expertise.Key ResponsibilitiesAct as a mentor by providing coaching and support to team membersAssist employees in the definition and progress of their career pathConduct...
-
Technical Solution Expert Lead
2 days ago
Montreal, Quebec, Canada GURUS Solutions Full timeAs a Technical Solution Expert Lead at GURUS Solutions, you will be responsible for managing customer projects, leading a team of NetSuite consultants, and contributing to the company's growth.The ideal candidate will have a strong background in software engineering, IT, or business, with a proven track record in project management, leadership, and...
-
Technical Solutions Expert
3 weeks ago
Montreal, Quebec, Canada GURUS Solutions Full timeAt GURUS Solutions, we're seeking a skilled Technical Solutions Expert to join our team. As a key member of our pre-sales team, you'll leverage your advanced knowledge of NetSuite and business acumen to support Business Development Executives in closing deals.Our ideal candidate possesses exceptional communication and presentation skills, with a knack for...
-
Sales Consultant
3 weeks ago
Montreal, Quebec, Canada EPIC Information Solutions Inc. Full timeAt EPIC Information Solutions Inc., we're committed to delivering exceptional customer experiences through our innovative products and services.As a Sales Consultant - Customer Experience Expert, you'll play a vital role in helping our customers find the perfect solutions to meet their needs.With a passion for new technology and a knack for explaining...
-
Digital Transformation Expert
2 days ago
Montreal, Quebec, Canada Solutions Techso Full timeAn innovative and fast-growing company, Solutions Techso is a leader in digital transformation consulting services.With expertise in technology infrastructure management, specific application development, and product lifecycle management, our team of experts delivers high-quality projects to prestigious clients across various sectors.We are seeking a highly...
-
Technical Solution Expert Leader
2 days ago
Montreal, Quebec, Canada GURUS Solutions Full timeAbout the RoleWe are seeking a highly skilled Technical Solution Expert Leader to join our team at GURUS Solutions. This individual will be responsible for contributing to customer projects, managing practice areas of expertise, and overseeing technical resources.ResponsibilitiesPeople Management (15%)Act as a mentor by providing coaching and support to team...
-
Team Lead
3 days ago
Montreal, Quebec, Canada GURUS Solutions Full timeAre you a seasoned NetSuite professional looking for a challenging role that leverages your technical expertise and leadership skills?We are seeking an experienced Team Leader to join our NetSuite Consulting Practice as a technical solution expert, contributing to customer projects while managing the practice and its team members.About the Role:The ideal...
-
Technical Solution Expert
7 days ago
Montreal, Quebec, Canada GURUS Solutions Full timeAt GURUS Solutions, we are seeking a seasoned Technical Solution Expert to lead our NetSuite consulting practice. As a key member of our team, you will contribute to customer projects while managing the practice and mentoring junior consultants.About the RoleThe ideal candidate will have a strong technical background in NetSuite, with at least 2+ years of...