Customer Solutions Expert

2 days ago


Montreal, Quebec, Canada Coca-Cola Canada Full time

About This Opportunity

As a Customer Solutions Agent with Coca-Cola Canada, you will be the expert in Sales and Service in our contact center environment. Your primary role is to deliver customer needs through exceptional world-class service. You will be responsible for assisting existing customers with their beverage orders, executing equipment service requests, and handling customer service inquiries.

Job Requirements

  • Answer incoming calls for sales orders, customer support, equipment service, myCoke website support, and/or general inquiries.
  • Effectively handle customer Chat inquiries for the myCoke.com ecommerce platform.
  • Participate in outbound calling projects and/or other Customer Solutions initiatives.
  • Accurately update customer information and transactions in the Salesforce database.
  • Successfully offer beverage products to established customers through up-selling and cross-selling to achieve volume and profitability targets.
  • Escalaete customer issues within established guidelines in a timely manner.
  • Understand performance targets to meet and/or exceed goals.

Key Responsibilities:

  1. Provide outstanding customer service through various channels, including phone, email, and chat.
  2. Analyze customer needs and provide solutions that meet their expectations.
  3. Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  4. Maintain accurate records of customer interactions and transactions.
  5. Meet and exceed sales targets by upselling and cross-selling beverage products.

Requirements:

  • Excellent verbal and written skills in both English and French.
  • 2 years customer service and/or customer sales experience (Contact Centre experience considered a strong asset).
  • Proven ability to multitask and pivot based on customer needs.
  • Proven ability to achieve sales, revenue, quality, and accuracy targets.
  • Demonstrated ability to provide outstanding customer service.
  • Ability to work independently and in a team environment.
  • Strong ability to problem-solve and provide viable solutions based on customer needs and company objectives.

Benefits:

  • $24.00/hour salary.
  • 3 weeks' vacation + Floater days.
  • Holiday pay.
  • Health benefits.

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