Resident Experience Specialist
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Resident Services Specialist to join our team at Hazelview Properties. As a key member of our community, you will be responsible for providing exceptional service to our residents, fostering a positive living environment, and promoting our Story of Home brand.
Key Responsibilities
- Provide personalized and extraordinary service to residents, responding to their needs and concerns in a timely and professional manner.
- Act as a brand ambassador, promoting our Story of Home culture and values to residents, colleagues, and partners.
- Collaborate with internal teams to resolve resident issues, improve processes, and enhance the overall resident experience.
- Develop and maintain relationships with residents, building trust and rapport through effective communication and empathy.
- Stay up-to-date on company policies, procedures, and initiatives, ensuring seamless execution and resident satisfaction.
- Participate in ongoing training and development to enhance skills and knowledge, driving continuous improvement and excellence.
What We Offer
A Total Rewards package, including:
- Competitive base salary
- Paid vacation and sick leave
- Health and dental benefits package
- Bonus eligibility
- Employee recognition programs
- Learning and growth opportunities
- Additional paid time off
- Uniform provided
About Hazelview Properties
Hazelview Properties is a leading provider of rental living experiences, dedicated to creating value for people and places. Our Story of Home brand represents a commitment to fostering happy, healthy, thriving communities where we operate. We believe that apartments are more than bricks and mortar – they are an experience.
Our Core Values
- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun
Why Join Us?
At Hazelview Properties, we value diversity, equity, and inclusion, creating a workplace where individual experiences and collective layers of difference are brought together to achieve greatness. We invest in our people, building and nurturing a culture that is diverse, equitable, and inclusive. Join our team and be part of a dynamic organization that is shaping the future of rental living.
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