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Customer Service Representative

2 months ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time
{"title": "Customer Service Representative Job Description", "content": "About Mr. Rooter Plumbing

At Mr. Rooter Plumbing, we're committed to providing exceptional customer service and delivering top-notch plumbing solutions. Our team is dedicated to helping homeowners and families in need of reliable and efficient plumbing services.

Job Summary

We're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer experiences, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Communicate with customers to understand their needs and concerns
  • Provide solutions and recommendations to resolve customer issues
  • Work closely with management and dispatchers to ensure seamless service delivery
  • Follow our proven process to ensure quality workmanship and customer satisfaction
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and experience with digital technology
  • Positive attitude and willingness to learn and grow
What We Offer:
  • Paid training and coaching to ensure your success
  • State-of-the-art technology and software to support your work
  • Flexible schedule and opportunities for career growth
Why Choose Mr. Rooter Plumbing?

We're a dynamic and supportive team that values our employees' growth and development. We offer a competitive salary, opportunities for advancement, and a positive work environment that fosters collaboration and teamwork.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "keywords": "Customer Service Representative, Plumbing Service Expert, Home Service Specialist, Customer Experience Advocate, Service Delivery Professional"}