Insurance Benefits Coordinator

2 weeks ago


Calgary, Alberta, Canada Acera Insurance Services Ltd. Full time

Acera Insurance Services Ltd. is a leading Canadian brokerage with over 60 locations across the country.

About Us

We are committed to providing unbiased insurance and risk management solutions that have a distinct Canadian perspective.

We take pride in our collaborative work structure, which combines the strength and expertise of our people to offer greater value, knowledge, and resources to our clients nationwide.

Our company culture emphasizes respect, accountability, autonomy, and integrity, creating a valuable opportunity for all employees to grow and succeed.

Job Description

We are seeking an enthusiastic and team-oriented Client Service Specialist to join our Calgary SE office.

This role involves working closely with sales and service roles to achieve common goals and provide exceptional service to our clients.

The primary duties include implementing, managing, and maintaining Group Life and Health benefits plans for clients.

This includes preparing new client applications and amendment applications, conducting client and employee presentations, reviewing contracts and employee booklets, and providing support to clients.

You will also work closely with advisors and insurance carriers to improve customer service experience and create engaged customers.

Requirements
  • Post-secondary education and/or related courses in group benefits (i.e. CEBS)
  • Completed or willing to complete the Life License Qualification Program (LLQP) within 3 months' time
  • Sound benefits industry knowledge and experience, preferably in a similar environment
  • Highly adaptable, driven to be your best, and proven initiative
  • Proven experience providing excellent, high-quality customer service
  • Strong multi-tasking, problem-solving, and troubleshooting skills
  • Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
  • Excellent communication and presentation skills, both oral and written
  • Dedicated team player with the ability to take initiative; be independent with a positive attitude and dedication to quality and accuracy
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.

As an employee-owned company, you will have the opportunity to become a shareholder and share in our success.

Our comprehensive group benefits package includes health, dental, and vision coverage, as well as a generous retirement savings plan.

Location

This role is based in our Calgary SE office, located in the heart of the city.

We offer a flexible work environment with opportunities for professional growth and development.



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