Operations Trainee

3 hours ago

Victoria, British Columbia, Canada Craftsman Collision Full time
{"title": "Operations Trainee", "description": "Operations Trainee

Craftsman Collision is a leading auto body repair chain in Canada, committed to excellence and customer satisfaction. We're seeking a skilled Operations Trainee to support our operations manager on the Island.

This role involves assisting multiple locations in a region, providing leadership and guidance to ensure shop operations run efficiently and effectively. Key responsibilities include:

  • Providing exceptional customer service and continuously improving the customer experience;
  • Supporting daily operations, ensuring stakeholder objectives are met in a safe, effective, and positive manner;
  • Managing shop operations in alignment with The Craftsman Way (TCW);
  • Providing vacation coverage as required under the direction of the regional operations manager;
  • Utilizing company dashboards to accurately identify and prioritize tasks;
  • Actively participating in daily production meetings;
  • Maintaining professional relationships with all stakeholders;
  • Writing estimates and scheduling repairs as required;
  • Using Craftsman Management System to enter parts and sublet invoices as required;
  • Applying expert understanding and application of all insurance/fleet specific policies and procedures;
  • Supporting daily production, workflow, and quality control of the shop;
  • Working with assigned Operations team members and Shop Manager to follow operational goals, in alignment with organizational objectives;
  • Proactively reducing effort to increase touch time and reduce vehicle days in shop;
  • Ensuring compliance with internal policies, procedures, and guidelines to promote consistent application within the Company;
  • Bringing forward suggestions for training needs based on observations;
  • Bringing forward suggestions to continuously improve processes;
  • Supporting company standards in SPARKLE, safety, and security;
  • Representing and promoting the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external;

Requirements:

  • Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered;
  • Working towards I-CAR Platinum certification an asset;
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers;
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills;
  • Strong interpersonal skills with customer service-oriented attitude;
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications;
  • Demonstrated desire and aptitude for learning and development;
  • Interest in vehicles and the automotive industry;
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset;
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years;
  • Must be legally entitled to work in Canada with no restrictions.

Benefits:

Craftsman Collision offers a competitive salary range between $55,000 per year, along with 3 weeks of paid vacation per year. We also provide extended health and dental benefits, professional development opportunities, and certified training.

Your resume should clearly outline how your qualifications and experience fit this position.

We appreciate the time that all applicants have taken when applying for this position, however, only the candidates that are chosen for an interview will be notified by phone or email. No phone calls please.

Thank you for your interest in Craftsman Collision.

", "lang_code": "en-US"}

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