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Operations Trainee

2 months ago

Victoria, British Columbia, Canada Craftsman Collision Full time
About the Role

Craftsman Collision is seeking a highly motivated and detail-oriented Operations Trainee to join our team. As a key member of our operations team, you will play a vital role in supporting our shop operations and ensuring the highest levels of customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service and support to internal and external stakeholders.
  • Assist in daily operations, including leadership and guidance to ensure shop operations run efficiently and effectively.
  • Support management of shop operations in alignment with The Craftsman Way (TCW).
  • Provide vacation coverage as required under the direction of the regional operations manager.
  • Utilize company dashboard to accurately identify and prioritize tasks.
  • Participate in daily production meetings and maintain professional relationships with all stakeholders.
  • Write estimates and schedules repairs as required.
  • Enter parts and sublet invoices into the Craftsman Management System as needed.
  • Apply expert understanding and application of all insurance/fleet specific policies and procedures.
  • Support daily production, workflow, and quality control of the shop.
  • Walk with purpose and demonstrate care about the whole vehicle and all stakeholders.
  • Work with assigned Operations team members and Shop Manager to follow operational goals and objectives.
  • Proactively reduce effort to increase touch time and reduce vehicle days in shop.
  • Ensure compliance with internal policies, procedures, and guidelines.
  • Bring forward suggestions for training needs and process improvements.
  • Support company standards in SPARKLE, safety, and security.
  • Represent and promote the Craftsman Collision brand in a positive manner.
Requirements
  • Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered.
  • Working towards I-CAR Platinum certification an asset.
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with a customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Interest in vehicles and the automotive industry.
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset.
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Must be legally entitled to work in Canada with no restrictions.
Benefits

As a member of the Craftsman Collision team, you will enjoy valuable perks like extended health and dental, professional development, certified training, and more.

Your resume should clearly outline how your qualifications and experience fit this position.