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Front Desk Associate

2 months ago

MontTremblant, Canada Marriott Residence Inn Mont Tremblant Manoir Labelle Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott Residence Inn Mont Tremblant Manoir Labelle. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently check guests in and out, ensuring all necessary information is accurate and up-to-date.
  • Room Assignments: Assign rooms based on guest preferences, rates, and special requests.
  • Reservation Management: Take, change, or cancel reservations, and note special requests. Inform guests of hotel policies.
  • Guest Concerns: Proactively address guest concerns and implement the service gap recovery plan to ensure guest satisfaction.
  • Communication: Exchange information regarding unit status, VIPs, priorities, early or extended departures with housekeeping.
What We Offer
  • Discounts: Enjoy discounts on food and beverages on site.
  • Uniforms: Receive free uniforms.
  • Training: Participate in various training programs to enhance your skills and career growth.
  • Recognition: Be part of employee recognition programs that celebrate your achievements.
  • Bonus: Earn an annual bonus of up to $150.
  • REER Contribution: Receive a REER contribution from the employer.

We are committed to providing a positive and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.