Délégué(e) Salesforce

3 days ago


Ottawa, Ontario, Canada Hydro Ottawa Full time
Présentation du poste

Hydro Ottawa est à la recherche d'un(e) délégué(e) Salesforce pour rejoindre son équipe de gestion de la plateforme. Ce poste est responsable de la configuration, de la personnalisation et du soutien continu de notre plateforme Service Cloud de Salesforce.

Responsabilités
  1. Configuration et personnalisation : Configurer et personnaliser les objets, les champs et la mise en page de Salesforce pour répondre aux besoins de l'entreprise.
  2. Rapports et tableaux de bord : Rédiger des rapports et développer des tableaux de bord personnalisés pour suivre les indicateurs clés et fournir des aperçus.
  3. Formation et soutien : Fournir une formation et du soutien aux utilisateurs finaux sur la fonctionnalité de Salesforce.
  4. Collaboration : Collaborer avec les parties prenantes pour recueillir les exigences et mettre des solutions en œuvre.
  5. Mise à jour et maintenance : Se tenir au fait des versions et des nouvelles fonctionnalités de Salesforce et maintenir et mettre en pratique les connaissances des diverses applications.
  6. Direction et coordination : Diriger les activités quotidiennes et veiller à ce que les problèmes soient portés à l'attention du collègue ou du compétent.e aux fins de résolution.
  7. Administration des privilèges : Diriger la coordination et l'administration des privilèges de sécurité des utilisateurs en assouvissant les besoins des parties prenantes.
  8. Conception de procédés GRC : Appliquer sa compréhension des besoins et des processus opérationnels essentiels pour assurer la prise en considération des modifications transactionnelles aux processus et systèmes en aval.
  9. Livraison de mises à jour : Coordonner et/ou faciliter la livraison de mises à jour aux solutions existantes ou la mise en œuvre de nouvelles solutions en respectant les pratiques exemplaires en matière de gestion du changement.
  10. Création de documents de référence : Créer et tenir à jour des documents de référence pour les changements et les activités de soutien.
  11. Agent de liaison : Agir à titre d'agent.e de liaison et coordonner la contribution des experts en la matière et participer à l'élaboration et à la mise en œuvre d'une stratégie de résolution ainsi qu'à la gérance technique.
  12. Supervision : Superviser les activités de concert avec les parties prenantes interfonctionnelles et les fournisseurs.
  13. Communication : Clarifier les idées ou les propositions complexes en des termes qui sont appropriés au public et présenter l'information avec clarté et concision.
  14. Coordination d'activités : Coordonner et/ou faciliter les activités d'essai, de validation et de déploiement, en coordonnant les efforts du personnel interne et des partenaires pour configurer/mettre à jour et mettre à niveau les systèmes.
  15. Relations avec les clients : Établir des relations ou partenariats à long terme avec les clients internes/externes et les fournisseurs en vue de répondre aux besoins de l'entreprise.
Compétences et qualifications requises
  1. Diplôme d'études postsecondaires : Diplôme d'études postsecondaires dans un domaine connexe tel que l'informatique ou les technologies de l'information.
  2. Expérience en administration de Salesforce : Au moins trois (3) années d'expérience en administration de Salesforce.
  3. Compétences en communication : Excellentes compétences en communication, en résolution de problèmes et en gestion de projet.
  4. Expérience en gestion de plusieurs priorités : Une expérience en gestion de plusieurs priorités dans un environnement client axé sur le service.
  5. Compétences en gestion de projet : De l'expérience avec la Bibliothèque de données sur l'infrastructure des technologies de l'information (ITIL) et les pratiques exemplaires en matière de gestion du changement.
  6. Certification Salesforce : La certification d' Salesforce ou une expérience équivalente constituera un atout.
  7. Compétences en gestion de projet : De solides compétences informatiques; maîtrise de l'utilisation des outils de productivité bureautique et de collaboration, de préférence G Suite.
  8. Langue : La connaissance de l'anglais est essentielle, et ce, tant à l'oral qu'à l'écrit; le bilinguisme (anglais et français) constituera un atout.


  • Ottawa, Ontario, Canada Noibu Technologies Inc. Full time

    Noibu Technologies Inc. is a leading technology company that helps e-commerce businesses recover millions of dollars in lost sales every day. We're looking for a highly motivated and results-driven Mid Market Account Executive to join our fast-growing sales team.About the Role:Identify and pursue new business opportunities to drive revenue growth and expand...


  • Ottawa, Ontario, Canada Noibu Technologies Inc. Full time

    Noibu Technologies Inc. is a leading technology company that helps e-commerce businesses recover millions of dollars in lost sales every day. We're looking for a highly motivated and results-driven Mid Market Account Executive to join our fast-growing sales team.About the Role:Identify and pursue new business opportunities to drive revenue growth and expand...

  • Canada Architect

    1 week ago


    Ottawa, Ontario, Canada Axis Communications Full time

    About the RoleWe are seeking a highly skilled and experienced Regional Manager to lead our Architect & Engineer (A&E) team in Canada. As a key member of our team, you will be responsible for managing relationships with professional consultants, architects, and engineers who specify products for inclusion into their design of security systems.Key...


  • Ottawa, Ontario, Canada Accoravillage Full time

    About the Role:Accoravillage is seeking a highly skilled Omnichannel Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer experience across all touchpoints.Key Responsibilities:Strategy Development and Implementation: Serve as a subject matter...


  • Ottawa, Ontario, Canada Accoravillage Full time

    About the Role:Accoravillage is seeking a highly skilled Omnichannel Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer experience across all touchpoints.Key Responsibilities:Strategy Development and Implementation: Serve as a subject matter...

  • Head of IT Operations

    4 weeks ago


    Ottawa, Ontario, Canada March Networks Full time

    Position OverviewThe Head of IT Operations will spearhead the technological vision and program management efforts to create a cohesive, end-to-end business automation IT framework. This role involves evaluating the existing capabilities of March Networks' IT environment and guiding its advancement across all IT domains: Business Applications, Infrastructure,...

  • Head of IT Operations

    4 weeks ago


    Ottawa, Ontario, Canada March Networks Full time

    Position OverviewThe Head of IT Operations will spearhead the technological vision and program management efforts to create a cohesive, comprehensive business automation IT framework. This role involves evaluating the existing capabilities of March Networks' IT environment and ensuring its advancement across all IT domains: Business Applications,...


  • Ottawa, Ontario, Canada March Networks Full time

    Position OverviewThe Chief Technology Officer will lead the technology vision and program management efforts to create a comprehensive, integrated business automation IT Architecture. This role involves evaluating the existing capabilities of the March Networks IT environment and ensuring its advancement across all IT domains: Business Applications,...


  • Ottawa, Ontario, Canada OpenTable Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at OpenTable. As a Sales Development Representative, you will play a pivotal role in our sales trajectory, tasked with igniting new business avenues and fueling revenue augmentation.Key ResponsibilitiesLead Generation: Lead outbound efforts...


  • Ottawa, Ontario, Canada OpenTable Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at OpenTable. As a Sales Development Representative, you will play a pivotal role in our sales trajectory, tasked with igniting new business avenues and fueling revenue augmentation.Key ResponsibilitiesLead Generation: Lead outbound efforts...


  • Ottawa, Ontario, Canada Oxfam Canada Full time

    Communications and Social Media Officer Join Oxfam Canada's Policy, Campaigns & Communication team as a Communications and Social Media Officer. This is a full-time, unionized position based in Ottawa, ON Canada, with the option to work remotely in Canada. About the Role The Communications and Social Media Officer will be responsible for growing and engaging...


  • Ottawa, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Solutions Salesforce

    3 weeks ago


    Ottawa, Canada Innovation, Sciences et Développement économique Canada Full time

    Innovation, Sciences et Développement économique Canada - Secteur du service de transformation numérique Ottawa (Ontario) IT-03 99 108 $ à 123 137 $ **Date limite : 23 septembre 2024 - 23 h 59, heure du pacifique** **Qui est admissible**: Personnes résidant au Canada ainsi que les citoyens canadiens et résidents permanents à l'étranger. **Messages...


  • Ottawa, Canada Experiences Canada Full time

    **Position Overview** Reporting to the Manager, the Coordinator is responsible for the day-to-day administration of Experiences Canada’s Youth Exchanges program. They will work as part of a small, dedicated team and communicate directly with teachers, youth group leaders, exchange participants and their parents regarding all steps including registration,...


  • Ottawa, Canada ADFAST Full time

    Travailler chez Adfast, c'est faire partie d'une aventure humaine et technologique qui a débuté il y a plus de 40 ans. Nous sommes un fabricant de adhésifs, scellants et mousses isolantes éco-responsables pour la construction de bâtiments durables. Adfast est certifiée vitrine de l'Industrie 4.0 par le ministère de l’Économie et de l'Innovation,...


  • Ottawa, Canada Axis Communications Full time

    p> We have a position open for an Architect & Engineer (A&E) Regional Manager, Canada. p> The purpose of this role is to manage relationships between the professional consultants, architects, and engineers who specify products for inclusion into their design of security systems; and act as a bilingual technical trainer for the Axis Academy program offerings...


  • Ottawa, Canada Experiences Canada Full time

    **Overview** Reporting to the Manager, the Coordinator is responsible for the day-to-day administration of Experiences Canada’s Youth Exchanges program. They will work as part of a small, dedicated team and communicate directly with teachers, youth group leaders, exchange participants and their parents regarding all steps including registration, travel,...

  • Account Manager

    4 weeks ago


    Ottawa, Canada Cansel Full time

    Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary Cansel is currently seeking an Account Manager on our Subsurface Technologies team (pipe locating & camera inspection) in Ottawa. You will be responsible for consulting and selling Radiodetection & Pearpoint...


  • Ottawa, Canada Instant Brands Full time

    Instant Brands designs, manufactures and markets a global portfolio of innovative and iconic consumer lifestyle brands: Instant®, Pyrex®, Corelle®, Corningware®, Snapware®, Chicago Cutlery®, ZOID® and Visions.® With people-first and purpose-driven solutions in mind, we’re reimagining how people live, eat, connect, and play inside the home—and in...


  • Ottawa, Canada Rewind Software Full time

    Job DescriptionWe are looking to add a Partner Account Manager (PAM) to join our Partnerships team. Reporting to the Director of Partnerships, you will be responsible for building partnerships that fuel growth within our ecosystem of channel partners (agencies and solutions partners).There is a massive opportunity to capitalize on our growing ecosystem of...


  • Ottawa, Canada OpenTable Full time

    With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve...

  • Account Manager

    3 months ago


    Ottawa, Canada Encore Global Full time

    Position Overview The Account Manager (AM) role responsibility is to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. The role requires a self-starter who relishes the chance to provide Encore’s solutions to clients and collaborates well with...


  • Ottawa, Canada Axis Communications Full time

    Job Title Architect & Engineer Regional Manager, Canada Proudly recognized as one of Canada's Best Workplaces! Looking for the next step in your journey? Want to realize your career goals? Join Axis and fulfill your dreams! We have a position open for an Architect & Engineer (A&E) Regional Manager, Canada. Ideal candidates should reside in or around...


  • Ottawa, Canada Axis Communications Full time

    Job Title Architect & Engineer Regional Manager, Canada Proudly recognized as one of Canada's Best Workplaces! Looking for the next step in your journey? Want to realize your career goals? Join Axis and fulfill your dreams! We have a position open for an Architect & Engineer (A&E) Regional Manager, Canada. Ideal candidates should reside in or around...


  • Ottawa, Canada March Networks Full time

    strong>Scope of PositionThe Director Information Technology will provide leadership, technology vision, and program management guidance in order to establish a fully integrated, end-to-end business automation IT Architecture. This will require assessing the current capabilities of the March Networks IT landscape and ensuring its evolution in all aspects of...


  • Ottawa, Canada OSL Direct Services Full time

    Aperçu: OSL est une agence de marketing autorisée et partenaire de Bell Canada dont la culture est axée sur les gens. Nous croyons en des gens formidables qui accomplissent de plus grandes choses, chaque jour. Notre équipe est à la recherche de **Représentant(e)s des Ventes et Marketing **pouvant agir comme ambassadeurs de la marque de notre client...


  • Ottawa, Canada March Networks Corporation Full time

    p>At March Networks, our goal is to create a positive working environment where all of our employees can thrive. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire...

  • National Service Desk

    4 months ago


    Ottawa, Canada Conservative Party of Canada Parti Conservateur du Canada Full time

    **Note: Both English and French are required for this position. Applicants who do not complete the pre-screening questions will not be considered.** Are you looking for a job where you can make a difference? Do you want to be part of a team that is passionate about making Canada a better place? Look no further! The Conservative Party of Canada is seeking a...


  • Ottawa, Canada Conservative Party of Canada Parti Conservateur du Canada Full time

    Are you looking for a job where you can make a difference? Do you want to be part of a team that is passionate about making Canada a better place? Look no further! The Conservative Party of Canada is seeking a National Service Desk Agent to join our team. **The Job** You will be the first point of contact for our donors, members, and the public. You will...


  • Ottawa, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time

    « La meilleure prescription que j’ai donnée est celle d’un rêve. » - Dr Jeremy Friedman, pédiatre en chef associé à l’hôpital de renommée mondiale SickKids de Toronto et conseiller médical pour Make-A-Wish® | Rêves d’enfantsMDCanada QUEL EST VOTRE PLUS GRAND RÊVE? Est-ce de faire partie d’une organisation axée sur l’enfant, qui...


  • Ottawa, Canada March Networks Training Full time

    p>Location: Ottawa, ON Posted on: January 11, 2024At March Networks, our goal is to create a positive working environment where all of our employees can thrive. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your...