Director of Professional Service

1 week ago

Montreal, Quebec, Canada Amilia Full time
About the Role

We are seeking a highly skilled and experienced Director of Professional Services to join our team at Amilia. As a key member of our leadership team, you will be responsible for overseeing the delivery of our e-commerce platform's services to new and existing customers.

Key Responsibilities

As the Director of Professional Services, you will lead teams in Training & Implementation, Project Management, and Data Services, ensuring top-tier client satisfaction and seamless project execution. Your key responsibilities will include:

  • Project & Implementation:
    • Oversee the entire project lifecycle, ensuring timely and successful delivery.
    • Manage resources to align with project timelines and client needs.
    • Maintain high client engagement and satisfaction through proactive communication.
    • Master Amilia products to offer creative solutions to complex challenges.
  • Management & Leadership:
    • Lead, mentor, and develop a high-performing team focused on excellence and continuous improvement.
    • Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
    • Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.
  • Process Improvement:
    • Identify and implement process improvements to boost efficiency, quality, and client satisfaction.
    • Develop best practices for project management, training, and data services.
    • Collaborate with cross-functional teams to ensure cohesive service delivery and customer success.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or higher.
  • 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
  • Proven success in managing teams and delivering complex projects on time and within budget.
  • Experience in a SaaS environment or with activity registration platforms is highly desirable.
  • Strong understanding of data services, including migration, integration, and reporting.
  • Bilingual (French and English), both oral and written.
  • Strong leadership, analytical, and problem-solving skills.
  • Customer-focused with a passion for delivering exceptional service.
What We Offer

We offer a competitive and progressive salary, a group RRSP employer contribution up to 5%, a group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine, a $750 wellness allowance per year, the possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply*, a strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays, skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences, companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers, weekly Bootcamp and Pilates classes for Amilians, 25% discount on annual membership for STM and EXO, in-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

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