Bilingual Customer Service Representative

1 week ago

Markham, Ontario, Canada Leap Recruitment Partners Full time

Job Summary:

Leap Recruitment Partners is seeking a highly skilled Bilingual Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Answering customer inquiries in a professional, timely, and courteous manner
  • Providing great customer service to our clients, including Licensed Insurance Advisors and other staff
  • Supporting the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies
  • Utilizing strong problem-solving skills to resolve customer issues
  • Working in a fast-paced environment and adapting quickly to change

Requirements:

  • Excellent telephone manner and communication skills
  • Excellent written and oral communication skills
  • Ability to multitask in a fast-paced environment
  • Ability to adapt quickly to change
  • Problem-solving skills
  • Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
  • Proficient in Windows applications, specifically MS Excel and MS Word
  • Billing or credit experience is an asset but not required

What We Offer:

Leap Recruitment Partners is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment.

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