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Bilingual Customer Service Representative

2 months ago

Markham, Ontario, Canada Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and multilingual customer service professional to join our team at Thermo Fisher Scientific. As a Bilingual Customer Service Representative, you will be responsible for delivering exceptional customer service to our internal and external clients, focusing on service repairs, parts management, and scientific instrumentation.

Key Responsibilities
  • Provide outstanding customer service and support to clients via various communication channels.
  • Effectively manage multiple tasks and systems simultaneously to ensure seamless service delivery.
  • Develop and maintain detailed reports to support business operations.
  • Utilize advanced knowledge of Office 365 to drive efficiency and support customers.
  • Proactively identify and assess customer needs, delivering tailored solutions that exceed expectations.
Requirements
  • Fluency in both French (Quebecois) and English is required.
  • Proven experience in a customer service role, ideally within a scientific, technical, or similar field.
  • Exceptional multitasking abilities and a demonstrated capacity to thrive in a fast-paced, dynamic environment.
  • Strong organizational skills with an unwavering commitment to accuracy and attention to detail.
  • Proficiency in Office 365 applications.
  • Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
About Thermo Fisher Scientific

Thermo Fisher Scientific is a global leader in science and technology, dedicated to improving lives around the world. As a customer service representative, you will be a key player in achieving our mission, supported by a culture of continuous learning, collaboration, and growth.