Technical Support Specialist

5 days ago

Calgary, Alberta, Canada WHANUX MARKET RESEARCH PVT. LTD. Full time
Job Summary

WHANUX MARKET RESEARCH PVT. LTD. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide solutions to technical problems.
  • Research and Development: Consult technical manuals, guides, and other documents to research and implement solutions to technical issues.
  • User Training: Provide advice and training to users in response to identified difficulties.
  • Problem Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Software Development: Participate in the redesign of applications and other software.
  • Network and Internet Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Troubleshooting: Troubleshoot and resolve technical problems.
Requirements
  • Education: College/CEGEP degree.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English language proficiency.
  • Work Hours: 35 hours per week.

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