Home Improvement Customer Service Representative with Bilingual Expertise
6 days ago
We are seeking a highly skilled and bilingual Home Improvement Customer Service Representative to join our team. This role offers a competitive hourly rate of $22-$25 per hour based on experience.
Key Responsibilities:- Provide exceptional customer service to clients in English and French via phone, email, and video calls.
Sales Support
- Assist customers with inquiries about products, services, installations, and warranties in their preferred language.
Our team member will guide customers through the sales process, explaining product features, pricing, and financing options, ensuring seamless communication.
- Address and resolve customer concerns, complaints, and service issues with professionalism and empathy.
The successful candidate will schedule and confirm appointments for sales consultations, installations, and service calls in both languages, maintaining accurate records of customer interactions and appointments.
- Process deposits for sales and appointment scheduling according to company guidelines.
A strong focus on providing clear instructions on payment options, billing procedures, and refund policies is essential.
Team Collaboration and Multilingual Support:Collaborate with teams to ensure seamless service delivery, communicate recurring customer issues or trends to management for process improvement, and translate promotional materials, customer correspondence, and documents into French as needed.
This role also involves acting as a liaison between English-speaking team members and French-speaking customers, ensuring clear communication.
Performance Metrics and Benefits:Achieve or exceed customer satisfaction goals, consistently meet company benchmarks for bilingual service quality, upselling targets, and first-contact resolution rates. Enjoy a supportive work environment where diversity, collaboration, and respect are valued.
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeAbout Lifestyle Home ProductsLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows, and Doors. As our national partner for Jacuzzi Bath Remodel, we are committed to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Bilingual (English-French) Home Improvement Customer Service Representative to...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeRole OverviewLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors. We are seeking a Bilingual Home Improvement Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service to English and French-speaking customers via phone, email, and online meetings.Assist customers in their...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeJob SummaryLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows, and Doors, partnering with Jacuzzi Bath Remodel. As a Bilingual Customer Service Representative, you will provide exceptional service to English and French-speaking customers via phone, email, and Google Meets.ResponsibilitiesCustomer Interaction: Offer top-notch...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeLifestyle Home Products, a leading manufacturer and provider of Sunrooms, Windows and Doors, is seeking a highly skilled Bilingual (English-French) Home Improvement Customer Service Representative to join our growing team.Company OverviewWe have been bringing value and trust to our partnerships for over 35 years, and our clients choose us for exceptional...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeOverviewLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows, and Doors. With over 35 years of experience, we have built a reputation for delivering exceptional value to our partners.CompensationThis role offers a competitive hourly rate between $22.00-$25.00 based on experience, providing an attractive opportunity for skilled...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors. We are seeking an experienced bilingual customer service representative to join our team. Salary: The hourly rate for this position ranges from $22 to $25 based on experience. Job DescriptionThis role requires exceptional communication skills in both English and...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeAre you passionate about delivering exceptional customer experiences? Do you have a strong background in home improvement products and services?Lifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors. We are seeking a highly skilled Bilingual Home Improvement Customer Service Specialist to join our team.The successful...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeAbout UsLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors. We have been bringing value and trust to our partnerships for over 35 years.Salary InformationThis role pays between $22.00-$25.00 an hour based on experience.Job DescriptionWe are looking for a Multilingual Home Improvement Service Representative to join...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeLifestyle Home Products, a leading manufacturer of Sunrooms, Windows, and Doors, seeks a Bilingual (English-French) Customer Service Representative.Key ResponsibilitiesProvide exceptional customer service to English and French-speaking customers via phone, email, and Google meets.Assist customers with inquiries about products, services, installations, and...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows, and Doors. As their national partner for Jacuzzi Bath Remodel, we are seeking a skilled Bilingual (English-French) Customer Service Representative.Key ResponsibilitiesCustomer Interaction: Provide exceptional customer service to English and French-speaking clients via phone,...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Lifestyle Home Products. As a key member of our customer service department, you will be responsible for providing exceptional service to English and French-speaking customers via phone, email, and online platforms.The ideal candidate will possess excellent...
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Peterborough, Ontario, Canada Lifestyle Home Products Full timeJob OverviewLifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors.We have been the national partner of Jacuzzi Bath Remodel for over 35 years, bringing value and trust to our partnerships.About This RoleWe are seeking a Multilingual Home Improvement Service Specialist who will provide exceptional customer service in...
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