Multilingual Home Improvement Service Specialist

1 week ago


Peterborough, Ontario, Canada Lifestyle Home Products Full time

Lifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors. As our national partner for Jacuzzi Bath Remodels, we're seeking a highly skilled Bilingual (English-French) Customer Service Representative.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and online Google meets in English and French.
  • Assist customers with product inquiries, installations, warranties, and appointments in their preferred language.
  • Address customer concerns, complaints, and issues with professionalism and empathy.
  • Schedule appointments for sales consultations, installations, and service calls in both English and French.
  • Maintain accurate records of customer interactions, appointments, and service history in the company database.
Requirements
  • Develop and maintain in-depth knowledge of Lifestyle Home Products' home improvement products, services, and warranty options.
  • Educate customers on product benefits, maintenance tips, and customization options in both English and French.
  • Familiarity with company policies on appointment cancellations, no-shows, and rescheduling fees.
  • Ability to handle escalated customer interactions calmly and professionally, providing resolution in the customer's preferred language.
About Us

We value diversity, collaboration, and respect for each other. Our ideal candidate will be able to communicate effectively in English and French, work well under pressure, and possess excellent problem-solving skills.

Compensation Package

The estimated annual salary for this position is $55,000 - $65,000, depending on experience and qualifications. We offer a competitive compensation package that includes health insurance, paid time off, and opportunities for professional growth and development.



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