Customer Service Manager

1 month ago


Victoria, British Columbia, Canada Meqani Developers Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Meqani Developers. As a key member of our customer support team, you will be responsible for overseeing the daily operations of our customer service department.

Key Responsibilities
  • Lead a team of customer support representatives to ensure excellent customer service delivery
  • Develop and implement effective customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to customer support representatives to enhance their skills and knowledge
Requirements
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a customer service or supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Reliability and a strong work ethic
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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