Remote Operations Manager

1 week ago


Calgary, Alberta, Canada ATTAbotics Inc. Full time

About ATTAbotics

At ATTAbotics, we are a fast-paced company that thinks big and dreams huge. We empower our team members to take ownership and responsibility for completion of objectives on time. Our goal is to create a collaborative approach and efficient service operations through continuous process improvement, problem solving and change management.

About the Role

We are seeking a highly skilled and experienced Director of Field Operations who can lead our remote, geographically dispersed field service organization to achieve operational excellence. The successful candidate will be responsible for driving continuous process improvement, problem solving and change management to ensure a collaborative approach and efficient service operations.

Key Responsibilities

  • Support cross-functional business initiatives that improve organizational effectiveness, drive speed and efficiency as well as process improvement across the organization
  • Consistently represent the "Voice of the Field" during cross-functional corporate activities by leveraging insights and strong partnerships developed with Field Managers
  • Ability to lead others to implement strategies and processes that will accomplish business results
  • Be an agent of change by demonstrating enthusiasm and commitment to change
  • Drive consistency around best practices and daily operation across the country
  • Collaborate with senior management teams to develop action plans that will optimize efforts, create long-term growth and achieve the corporate strategy
  • Liaison between the field organization and the corporate office
  • Continuously manage the operations process and look for procedure improvements
  • Drive a vision for the evolution of operations, designing and implementing strategic objectives
  • Anticipate future needs so the business achieves the highest level of operational compliance, consistency, and accountability
  • Set the tone for compliance with policies and procedures for field organization
  • Represent a catalyst for change in the field by managing and executing new initiatives regularly in a positive, constructive manner to ensure rapid acceptance of new ways of doing business
  • Work strategically with IT to deliver innovative tools that enhance capabilities
  • Develop and implement reporting and training tools to maximize effectiveness
  • Lead the development and execution of operational plans to launch multiple pilots and to scale installed systems


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