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Field Operations Manager

2 months ago

Edmonton, Alberta, Canada Rentokil Initial Full time
Job Summary

Rentokil Initial is a leading provider of pest control services to the property management sector. We are seeking an experienced Operations Manager to join our team in Edmonton, Alberta.

Key Responsibilities
  • Manage daily operations of pest control technicians to provide superior customer service to clients.
  • Offer direction to staff in all aspects of operations, service, and client care.
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
  • Daily travel throughout the territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development.
  • Able to work a flexible schedule, including early mornings and weekend work when needed.
  • Submit weekly, monthly, and yearly reports, as required.
  • Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management.
Requirements
  • Bachelor's degree (preferred but not required).
  • 3-5 years in a management role with emphasis in customer service.
  • Pest control management experience required.
  • Success in training, mentoring, and coaching service professionals.
  • Must have excellent verbal and written communication skills.
  • Previous experience in a route-oriented, service environment a plus.
  • Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations.
  • Must pass pre-employment background screen.
  • Must possess a valid driver's license and pass motor vehicle record search.
Benefits
  • Company car.
  • Company events.
  • Dental care.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.
  • Paid time off.
  • RRSP match up to 3.5%.
  • Vision care.