IT Operations Specialist
1 week ago
Field Law is seeking an experienced IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the seamless delivery of IT services across our organization.
Key Responsibilities:- Design and implement IT enhancements and support services to ensure system stability, integrity, efficiency, and security.
- Provide expert guidance and support to Fielders, leveraging technical expertise to resolve complex issues efficiently.
- Work closely with Helpdesk Analysts to ensure swift resolution of issues, while overseeing the team's portfolio to ensure system stability and integrity.
- Develop and maintain knowledge-based articles and provide recommendations for improvements to ensure the team's expertise is up-to-date and accessible.
- Perform complex hardware and software updates, ensuring seamless system maintenance and minimizing downtime.
- Investigate and resolve complex incidents, identifying and addressing root causes to prevent future occurrences.
- Ensure the smooth operation of backup and network systems, guaranteeing data integrity and availability.
- Develop and mentor junior team members, fostering a culture of growth, learning, and continuous improvement.
- Related post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or Mathematics.
- ITIL certification is considered an asset.
- Strong analytical skills to understand, document, and communicate complex processes.
- A solid understanding of technology and how it can be used for automation, collaboration, and improvements.
- Ability to work in a highly collaborative, transparent, and team-focused environment.
- Normal weekday office hours.
- Hybrid working environment (4 days minimum in the office).
- Ability to work in a fast-paced and dynamic work environment.
- Ability to be on call for one out of every 7 weeks.
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Edmonton, Alberta, Canada Richie It Solutions Inc Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our computer systems and networks.Key ResponsibilitiesMonitor and report...
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Edmonton, Alberta, Canada Richie It Solutions Inc Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our computer systems and networks.Key ResponsibilitiesMonitor and report...
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