IT Operations Specialist

1 week ago

Edmonton, Alberta, Canada Field Law Full time
Job Title: IT Operations Specialist

Field Law is seeking an experienced IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the seamless delivery of IT services across our organization.

Key Responsibilities:
  • Design and implement IT enhancements and support services to ensure system stability, integrity, efficiency, and security.
  • Provide expert guidance and support to Fielders, leveraging technical expertise to resolve complex issues efficiently.
  • Work closely with Helpdesk Analysts to ensure swift resolution of issues, while overseeing the team's portfolio to ensure system stability and integrity.
  • Develop and maintain knowledge-based articles and provide recommendations for improvements to ensure the team's expertise is up-to-date and accessible.
  • Perform complex hardware and software updates, ensuring seamless system maintenance and minimizing downtime.
  • Investigate and resolve complex incidents, identifying and addressing root causes to prevent future occurrences.
  • Ensure the smooth operation of backup and network systems, guaranteeing data integrity and availability.
  • Develop and mentor junior team members, fostering a culture of growth, learning, and continuous improvement.
Requirements:
  • Related post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or Mathematics.
  • ITIL certification is considered an asset.
  • Strong analytical skills to understand, document, and communicate complex processes.
  • A solid understanding of technology and how it can be used for automation, collaboration, and improvements.
  • Ability to work in a highly collaborative, transparent, and team-focused environment.
Working Conditions:
  • Normal weekday office hours.
  • Hybrid working environment (4 days minimum in the office).
  • Ability to work in a fast-paced and dynamic work environment.
  • Ability to be on call for one out of every 7 weeks.

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