Claims Adjuster

1 month ago

Edmonton, Alberta, Canada Curo Claims Services Inc. Full time
Job Title: Claims Adjuster

Curo Claims Services Inc. is seeking a skilled Claims Adjuster to join our team. As a Claims Adjuster, you will play a critical role in resolving property insurance claims in a timely and efficient manner.

Key Responsibilities:
  • Deliver exceptional customer service by responding to inquiries, initiating contact with insured members, and assisting with claims overflow.
  • Confirm coverage for incoming claims by reviewing facts, obtaining technical reports, and completing contractual coverage analysis.
  • Coordinate and direct work activities performed by outside service providers, including contractors, engineers, and suppliers.
  • Ensure all correspondence is completed in a timely manner, including the creation of critical path documents and waivers.
  • Gather information from insured members, civil authorities, and other insurers to complete a timely investigation of property loss.
  • Maintain quality service and adhere to organizational standards for file handling, including reserving, expense, and loss control.
  • Assist in dispute forums related to policy coverage and provide support for resolution recommendations.
  • Participate in the legislated Property Appraisal Process to resolve quantum disputes.
  • Identify by-law requirements and standard unit definitions for each province's Condominium policies.
  • Coordinate with Condominium corporations on insured losses to ensure effective restoration and repairs.
  • Keep claims information confidential to protect operations and insured members.
  • Responsible for data integrity, issuance of payments, and maintaining well-organized claim files.
  • Adhere to partner guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
  • Actively participate in coaching and training sessions and collaborate with team members and management.
  • Take an active role in creating an environment of continuous improvement of work efficiencies and highlighting value work.
Qualifications:
  • A post-secondary education and/or college diploma within a related field.
  • CIP designation or working towards designation.
  • A provincial adjusters license; ability to acquire same.
  • 2+ years' experience with a good understanding of various property policies.
  • Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
  • Strong time management and organizational skills to manage competing priorities.
  • Current Microsoft Office working knowledge.
  • Ability to learn and adapt in a fast-paced environment, including working with various computer programs, databases, and software.
  • Ability to work independently and as part of a collaborative team environment.

We consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Perks:
  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

Let's work together. If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Hybrid

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