Senior Relationship Manager, Commercial Banking

3 weeks ago

Burnaby, British Columbia, Canada CIBC Full time
About the Role

CIBC is seeking a highly skilled and experienced Senior Relationship Manager to join our Commercial Banking team, specializing in Indigenous Markets. As a key relationship manager, you will be responsible for meeting the needs of our Indigenous clients and driving business growth in the commercial segments.

Key Responsibilities
  • Manage relationships with Indigenous commercial clients, advocating for their needs within the Bank and working proactively with internal partners.
  • Engage with internal partners, prospects, clients, and COIs to expand CIBC's presence and awareness of Indigenous communities and businesses throughout the region.
  • Monitor and manage the profitability of CIBC's relationship with Indigenous clients, building a long-term mutually beneficial relationship through a respectful approach that considers the client's culture, community, and values.
  • Originate new client relationships that leverage knowledge and expertise, CIBC's capabilities, and meet CIBC risk tolerances and profitability hurdles, growing the Indigenous Banking business and CIBC's overall Indigenous portfolio.
  • Ensure a one-team approach by presenting solutions that address every aspect of the Indigenous client's relationship with CIBC, requiring open communication, active referrals, and close coordination with relevant internal partners.
  • Accountable for client retention, conducting annual client relationship reviews and supporting Net Promoter Score activities to ensure retention.
  • Assess client needs and propose products/solutions to meet those needs and the client's broader business objectives, ensuring clients are aware of the benefits of using these products and new products available to them.
  • Accountable for credit risk, credit expiries, and the credit application process, ensuring a thorough understanding of the client's business and risk ratings reflect the inherent risk at all times.
  • Identify deteriorating credit situations in a timely manner and take necessary steps to protect the Bank's position, including early advice to Credit Risk Management and referral to a high-risk manager if applicable.
  • Manage all dealings internally and with clients in a manner consistent with CIBC policies and procedures, including Reputation and Legal Risk, Anti-Money Laundering, Code of Conduct, Credit Management, etc.
  • Continuously identify and pursue personal development related to the role, sharing learning within the business.
  • Act as a mentor and/or provide guidance to Managers, Associates, and other support staff.
About CIBC

CIBC is committed to recognizing and valuing the strengths and ambitions of our employees, striving to create opportunities to tap into their potential. We offer a competitive compensation package, banking benefits, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Subject to program terms and conditions

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