Customer Service Expert for Building Materials

3 weeks ago


Vancouver, British Columbia, Canada Heidelberg Materials US, Inc. Full time
About Us

We are Heidelberg Materials US, Inc., one of the world's leading suppliers of building materials. Our presence in the U.S. and Canada spans over 450 locations with approximately 9,000 employees.

Job Summary

We are seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries via phone and email in a timely and professional manner.

Responsibilities
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Process orders accurately and maintain detailed customer records.
  • Collaborate with internal teams to ensure customer satisfaction.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in using customer service software and tools.
What We Offer
  • A competitive base salary of $63,200 - $85,300 per annum.
  • An industry-leading benefits package, including health, dental, and wellness benefits.
  • Pension plan with automatic company contributions and matching RRSP options.
  • Ongoing training and opportunities for career growth within a global organization.
Working Environment

Fast-paced office setting with a collaborative and supportive team culture.



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