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Front Desk Representative

2 months ago

Clearwater County, Canada Alpine Meadows Resort Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Alpine Meadows Resort Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of their room assignments and check-out procedures.
  • Room Reservations: Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Guest Information: Provide guests with information on hotel facilities and services, as well as points of interest in the surrounding area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure efficient room allocation.
  • Emergency Procedures: Follow emergency and safety procedures as outlined by the hotel, ensuring the well-being of guests and staff.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying, as required.
  • Communication: Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related role.
  • Language: English language proficiency.
  • Work Hours: 37.5 hours per week.