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Housing Support Specialist

2 months ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a skilled and compassionate Housing Support Specialist to join our team. As a key member of our social services team, you will provide direct support to clients in obtaining and maintaining suitable housing, enabling them to realize their goals around independent living and provide support and advocacy as needed.

Key Responsibilities:
  • Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
  • Collaborate with clients to identify and access available housing options, providing guidance and information to facilitate timely and effective housing placement.
  • Build and maintain relationships with housing operators to compile, maintain, and post a list of potential housing options for clients.
  • Update the Housing Registry to include new housing options and make regular contact with housing operators concerning possible vacancies.
  • Coach and support clients as needed to access appropriate services, including case management, system navigation, community support connections, and crisis intervention.
  • Participate in CTI meetings and provide eviction prevention services, including negotiating and mediating with landlords and others on behalf of the client.
  • Advocate on behalf of the client as required and appropriate, ensuring their rights and interests are protected.
  • Assist in the development and facilitation of housing orientation sessions and other relevant workshops to program participants.
  • Provide mentoring and modeling as part of social and life skills education, promoting independence and self-sufficiency.
  • Maintain accurate records and documentation in SMIS, including incident reports, log notes, and case notes.
  • Prepare SAMIS monthly reports and ensure the Housing Help Database is kept up to date for clients in the program.
  • Provide backup support for the Community Follow-Up Worker as needed, ensuring seamless service delivery.
  • Participate fully and constructively in staff meetings and in-service training, staying up-to-date on best practices and industry developments.
Working Conditions:
  • This is a permanent full-time position based on 37.5 hours per week, Monday to Friday.
  • Work is performed in an emergency housing facility, subject to high client levels of stress and crisis intervention will be required.
  • Exposure to dirt, bodily fluids, bodily waste, drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odours is expected.
Qualifications and Education Requirements:
  • Community College diploma in Social Services field.
  • Certificate in First Aid/CPR, Crisis Intervention, and Conflict Resolution.
  • Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Alternative combinations of education and experience may be considered.
Experience and Knowledge:
  • Good knowledge of community resources.
  • One to three years of prior related experience, including frontline casework experience in a social service environment.
  • Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation, and/or homelessness.
  • Knowledge of the Residential Tenancies Act.
Skills and Capabilities:
  • Excellent oral and written communication skills (computer skills essential).
  • Well-developed skills and ability to work independently as well as part of a team.
  • Proven ability to constructively give and receive feedback.
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
  • Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination, and anti-oppression.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.