Housing Support Specialist

2 weeks ago

Toronto, Ontario, Canada Houselink & Mainstay Full time
Housing Support Worker Job Description

The Housing Support Worker plays a vital role in providing services to improve tenant mental health, housing stability, and unit conditions. This position requires a strong understanding of mental health recovery principles and harm reduction approaches.

Key Responsibilities
  • Individual Support
    • Assess tenants' needs and provide coaching and practical support or refer to services to fulfill unmet needs.
    • Provide informal counseling on mental health and/or addiction, interpersonal relationships, life skills, food security, and meaningful activities using non-judgmental, recovery, and harm reduction approaches.
    • Provide warm referrals to other community services and/or health services and collaborate with these service providers.
    • Provide advocacy services to tenants for their service or benefits rights.
    • Support families or refer to services regarding interpersonal relationships, childcare, education, Children's Aid Society involvement, and family court issues.
    • Prevent and de-escalate crises.
    • Contact tenants regularly and promote their wellness and safety including wellness checks.
    • Collaborate with partner service providers and coordinate care and system navigation for housing stability.
    • Work in coordination and collaboration with other departments (Property Services and Finance).
    • Provide after-hours support services to tenants on a rotational basis.
    • Encourage independent self-reliance of tenants through referral to services and resources in the community.
  • Tenancy Support
    • Facilitate rollover of housing units and prepare basic furniture.
    • Facilitate unit viewing and/or interviews.
    • Orient and welcome new tenants to their unit, building community, and services. Advise/educate tenants of their rights and responsibilities.
    • Using mental health recovery principles, collaboratively develop with tenants' individualized action plan.
    • Collect income verification documentation and assist tenants to complete their income verification forms.
    • Remind tenants to report changes in their household composition or family income.
    • Encourage tenants to participate in committees and the larger community.
    • Provide eviction prevention informal counseling, coaching, and/or practical support to address rent arrears, behavior, fire safety, illegal behaviors, and unit condition issues including hoarding and pest infestation.
    • Inspect housing units and safety equipment annually or more frequently if there are unit condition issues.
    • Issue warning letters to address tenancy issues that may lead to eviction.
    • Act as agent of the landlord, make and implement rent or behavioral agreements with tenants and monitor them.
    • Appear as a representative of the landlord and a witness at Ontario Landlord and Tenant Board hearings.
    • Provide shelter or alternative housing information to tenants being evicted.
    • Educate tenants on the move-out process and inspect units prior to tenants' moving out.
    • Liaise with external landlords on advocacy, maintenance, and support around tenancy issues.
  • Community Development
    • Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.
    • Encourage tenants to improve overall building environments such as cleanliness, prevention of trespassers, personal safety concerns, noise reduction, fire safety, and physical appearance.
    • Inform tenants and encourage their participation in organizational and community activities.
    • Identify and encourage tenants to pursue leadership opportunities.
    • Encourage tenants to become members of the organization.
  • Administration
    • Write notes and incident reports for tenants into Information Software Databases (Treat & Yardi).
    • Maintain necessary documentation for tenancy management and workplace inspections.
    • Facilitate and document monthly tenant meetings.
    • Maintain confidentiality and obtain consents when sharing information except in emergency situations.
    • Maintain accurate records of cash advances.
    Organizational Responsibilities
    • Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
    • Demonstrate active support for organizational direction and priorities in own actions.
    • Proactively engage in program and organizational change activities.
    • Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
    • Identify and remove barriers to service excellence.
    • Demonstrate personal commitment and culture to wellness.
    • Participate in a work culture of positive thinking, initiative, and creativity.
    • Commitment to improve professional knowledge to recognize trends and issues and deal with them effectively.
    • Develop and maintain collaborative working relationships with allied community agencies and professionals and participate in community committees and internal HLMS committees as required.
    • Comply with the policies of HLMS including those pertaining to the confidentiality of client information.
    • Represent the agency in a positive manner with clients, colleagues, and the community at large.
    • Attend regular supervision meetings with the Support Manager for the purpose of reviewing work expectations and performance evaluation.
    Working Conditions
    • Exposure to household pests, bodily fluids, cleaning chemicals, and some smoking environments.
    • Working hours are 35 hours per week. On occasion, must be able to work outside of regular office hours.
    • Requirement to travel to and work from other HLMS locations as required.
    Special Requirements
    • As a condition of employment, a successful police record check is required.

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