Dealer Engagement Specialist

4 weeks ago


Calgary, Alberta, Canada PBS Systems Full time

At PBS Systems, we're looking for a skilled Dealer Engagement Specialist to join our team. As a key member of our customer success team, you'll be responsible for fostering strong relationships with our dealership partners and helping them get the most out of our software platform.

The Opportunity:

We're a fast-growing company with a unique approach to customer relationships. Our software can run all aspects of an automotive dealership, and we need your help to show our customers how to get the most out of it.

The Role:

As a Dealer Engagement Specialist, you'll be a proactive mentor who can confidently convey the PBS culture and products to our customers. You'll work closely with our customers to understand their needs and provide them with the support and training they need to succeed.

Responsibilities:

  • Host customer engagement sessions to promote adoption of our products and services
  • Orchestrate a sense of community amongst our customers
  • Create conference and workshop content and presentations
  • Be available as a product expert, providing support and training to our customers
  • Work with other departments to understand challenges facing customers and new features to showcase

Qualifications:

  • Ability to work independently and self-motivated
  • Previous experience in the automotive industry or dealership environment
  • Previous experience with dealership management software
  • Excellent verbal and written communication skills
  • Strong presentation and public speaking skills
  • Project management skills
  • Exceptional organizational and time management skills
  • Customer focus and excellent customer service skills
  • Solid computer knowledge, including Microsoft Office Suite
  • Strong problem-solving and trouble-shooting skills
  • Strong documentation abilities
  • Strong multi-tasking and prioritization
  • Willingness to commit to ongoing education and cross-training

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • Corporate membership to Goodlife
  • Free parking
  • Staff events
  • Great referral bonus
  • Staff discounts with GM, Dell, and more


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