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Student Financial Services Specialist
2 months ago
The Student Financial Processing Specialist plays a critical role in providing exceptional service to students, faculties, and departments at The University of British Columbia. This position requires a high degree of autonomy, strong analytical skills, and the ability to interpret complex guidelines and regulations.
Main ResponsibilitiesThe successful candidate will be responsible for:
- Applying payments to student tuition accounts and initiating or approving tuition refund requests in accordance with UBC policy
- Processing UPass exemptions and initiating collection of outstanding tuition accounts to be forwarded to a collection agency
- Communicating with staff, students, and external community regarding student refunds, tuition, and fees
- Providing expertise and assistance in troubleshooting difficult fee-related questions and student account irregularities
- Reviewing and verifying outstanding accounts to be sent to collection, communicating with students, and arranging repayment plans within guidelines
This position reports to the Associate Director, Student Financial Management, and may also report to an analyst in the unit. The individual interacts with all other functional areas in the unit and within Enrolment Services as well as with Associate Registrars and Directors, Associate Directors, administrative personnel, collection agencies, and other UBC departments as required.
Work PerformedThe Student Financial Processing Specialist will perform a variety of tasks, including:
- Tuition Administration: Provides information about fee assessments, exercises judgment, and makes decisions to defer fees and/or remove late charges assessed to a student's account
- Investigates, analyzes, and resolves complex problems related to fee appeals, fee assessment errors, payment errors, rejected student payments, and student instalment and tuition plans
- Reviews and verifies outstanding accounts to be sent to collection, communicates with students, and arranges repayment plans within guidelines
- Processes USD cheques for deposit and makes the required entry in Workday
- Processes and adjusts student accounts regarding all tuition Non Sufficient Fund (NSF) cheques/EFT and assesses NSF charge for each student
To be successful in this role, the candidate must have:
- High School graduation, plus two year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience
- Strong analytical and problem-solving skills, with the ability to interpret complex guidelines and regulations
- Excellent communication, written, oral, and presentation skills, with the ability to work effectively with diverse stakeholders
- Ability to work independently, with strong organizational skills and attention to detail
- Working knowledge of integrated financial and human resource application software packages, preferably Workday
The University of British Columbia is a world-renowned institution, committed to excellence in research, teaching, and community engagement. As a member of our team, you will have the opportunity to work in a dynamic and inclusive environment, with a diverse range of colleagues and students from around the world.
