Hotel Front Desk Clerk

3 weeks ago


Estevan, Saskatchewan, Canada Western Star Inn & Suites Hotel Estevan Full time

We are seeking a detail-oriented and organized Guest Services Coordinator to join our team at Western Star Inn & Suites Hotel Estevan. As a key member of our front desk team, you will be responsible for ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account any special requests or needs.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with the housekeeping and maintenance teams.
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Assist guests with special needs, such as mobility or dietary requirements, and provide additional support as needed.
  • Contact guests to deliver requested wake-up calls and provide any necessary assistance.
  • Perform light housekeeping and cleaning duties, maintaining a high standard of cleanliness and organization throughout the hotel.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.

We are looking for a team player who is able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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