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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Kinka Family Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Kinka Family. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Job Summary

The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to computer systems, networks, and software. You will work closely with our users to identify and resolve problems, and provide training and guidance to ensure that they have the necessary skills to use our systems effectively.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software
  • Provide training and guidance to users on the use of our systems and software
  • Collaborate with other technical teams to resolve complex technical issues
  • Document and maintain technical knowledge and procedures
Requirements
  • 1-2 years of experience in a technical support role
  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) Certification
  • Network+ Certification
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].