Customer Service Collections Specialist

6 days ago


Toronto, Ontario, Canada Total Credit Recovery Full time

About Total Credit Recovery:

We are a leading financial services company with a strong presence in Canada, employing over 550 professionals across four offices. Our mission is to provide exceptional customer service while recovering outstanding debts.

Job Summary:

We are seeking a highly motivated and professional Customer Service Collections Representative to join our team. As a key member of our collections team, you will be responsible for making contact with consumers to arrange repayment of past due accounts.

Key Responsibilities:

  • Make contact with consumers via the telephone to arrange repayment of past due accounts
  • Ensure each communication with a consumer is professional and meets our corporate, regulatory, and client requirements
  • Locate consumers using online tools, available information, and problem-solving skills
  • Clearly document the results of all calls
  • Achieve performance targets and objectives

Requirements:

  • Willing to learn and develop skills
  • Fluent in English, both verbal and written
  • Professional, tactful, and empathetic
  • Strong computer skills
  • Able to legally work in Canada
  • Pass a criminal background check
  • Good references
  • Experience in a call centre environment is an asset

What We Offer:

  • Competitive salary
  • Commission, contests, and bonus plans
  • Paid training
  • Vacation within the first year
  • Great benefits, including medical, dental, and optical plans
  • Friendly and fun work environment
  • Opportunities for advancement


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