Customer Service Collections Specialist
6 days ago
About Total Credit Recovery:
We are a leading financial services company with a strong presence in Canada, employing over 550 professionals across four offices. Our mission is to provide exceptional customer service while recovering outstanding debts.
Job Summary:
We are seeking a highly motivated and professional Customer Service Collections Representative to join our team. As a key member of our collections team, you will be responsible for making contact with consumers to arrange repayment of past due accounts.
Key Responsibilities:
- Make contact with consumers via the telephone to arrange repayment of past due accounts
- Ensure each communication with a consumer is professional and meets our corporate, regulatory, and client requirements
- Locate consumers using online tools, available information, and problem-solving skills
- Clearly document the results of all calls
- Achieve performance targets and objectives
Requirements:
- Willing to learn and develop skills
- Fluent in English, both verbal and written
- Professional, tactful, and empathetic
- Strong computer skills
- Able to legally work in Canada
- Pass a criminal background check
- Good references
- Experience in a call centre environment is an asset
What We Offer:
- Competitive salary
- Commission, contests, and bonus plans
- Paid training
- Vacation within the first year
- Great benefits, including medical, dental, and optical plans
- Friendly and fun work environment
- Opportunities for advancement
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