Customer Service Collections Specialist
7 hours ago
About Total Credit Recovery:
We are a leading financial services company in Canada, dedicated to providing exceptional customer service and recovery solutions. Our team of professionals is committed to helping individuals and businesses manage their financial obligations.
Job Summary:
We are seeking a highly motivated and professional Customer Service Collections Representative to join our team. As a key member of our collections team, you will be responsible for making contact with consumers to arrange repayment of past due accounts, ensuring each communication is professional and meets our corporate and regulatory requirements.
Key Responsibilities:
- Make contact with consumers via the telephone to arrange repayment of past due accounts
- Ensure each communication with a consumer is professional and always meets our corporate, regulatory and client requirements
- Locate consumers using online tools, available information and problem-solving skills
- Clearly document the results of all calls
- Achieve performance targets and objectives
Requirements:
- Willing to learn and take on new challenges
- Fluent in English, both verbal and written
- Professional, tactful and empathetic
- Strong computer skills
- Able to legally work in Canada
- Pass a criminal background check
- Good references
- Experience in a call centre environment is an asset
What We Offer:
- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement
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