Front Desk Representative
3 weeks ago
About the Role:
We are seeking a skilled and enthusiastic Front Desk Representative to join our team at the Ramada by Wyndham Edmonton South. As a Night Auditor, you will be responsible for ensuring the highest standards of hospitality are demonstrated at all times when assisting guests within the hotel.
Key Responsibilities:
- Customer Service: Provide exceptional guest service at all times, addressing customer concerns in a timely and professional manner.
- Hotel Operations: Follow established hotel security and safety policies, reporting any concerns related to maintenance, health and safety, or suspicious circumstances immediately.
- Administrative Tasks: Balance guest ledger postings, verify every room in house with attention to each detail for accuracy, and complete night audit procedures.
- Communication: Respond to customer inquiries regarding hotel facilities, services, and local events, taking accurate and complete messages.
- Teamwork: Maintain regular attendance, contribute to a positive team spirit, and balance team and individual responsibilities.
Requirements:
- Experience: 1-2 years front desk and/or night audit experience within the hospitality industry.
- Skills: Excellent communication skills, attention to detail, and ability to work well under pressure while maintaining a positive attitude.
- Education: High school diploma or equivalent required.
What We Offer:
$16.00-$18.00 per hour, flexible scheduling, including weekends, holidays, and nights shifts. Full-time opportunity with benefits. Competitive pay rate based on experience.
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