Assistant Front Desk Manager

2 weeks ago

Edmonton, Canada Pomeroy Lodging LP Full time

**We are looking for an Assistant Front Desk Manager to join our team**
- If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you _

**Key Focuses**
- Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
- Assists the Front Desk Manager in managing day-to-day operations of the front desk area, including guest check-in and check-out processes, reservations, and inquiries.
- Provides exceptional customer service to guests, addressing any concerns or issues in a professional and timely manner.
- Supervises front desk staff and provides guidance and support as needed.
- Mentors and trains new front desk employees on company policies, procedures, and customer service standards.
- Ensures front desk staff adhere to all company policies and procedures, including safety and security protocols.
- Monitors and maintains the cleanliness and organization of the front desk area.
- Handles escalated guest complaints or issues, resolving them to the satisfaction of the guest and the company.
- Assists in managing room inventory and reservations, maximizing occupancy and revenue.
- Collaborates with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
- Assists in conducting performance evaluations for front desk staff and provides feedback for improvement.
- Maintains accurate records and reports related to front desk operations, such as occupancy rates and guest feedback.

**Experience/Passions/Education**
- Previous experience in a front desk or guest service role, with at least 1 year of experience in a leadership role
- Strong leadership abilities with a proven track record of leading and motivating a team
- Bachelor's degree in Hospitality Management or related field preferred but not required

**Working Conditions**

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. Additionally, this position will be on call should the Front Desk Manager be absent. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

  • Front Office Manager

    3 weeks ago

    Edmonton, Canada Fairfield Inn & Suites by Marriott Edmonton North Full time

    Fairfield Inn & Suites is looking for positive and energetic individuals to join the Front Desk team in the role of Front Office Manager. Exceptional administrative and customer service skills required for this role. This position will require the FOM to work 2-3 front desk shifts. Reporting to the General Manager, the Front Office Manager ensures an...

  • Front Desk Manager

    2 weeks ago

    Edmonton, Canada Continental Inn & Suites Full time

    **CONTINENTAL INN & SUITES** is looking for a full-time Front Desk Manager. The Manager ensures that our guests are welcomed warmly and are treated with respect and provided great service. They are responsible for all aspects of the front desk operation. Such as, checking guests in and out of the hotel, making reservations, processing payments, making staff...

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    **We are looking for a Front Desk Supervisor to join our team!** - If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!_ As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is...

  • Front Desk Supervisor

    2 weeks ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    **We are looking for a Front Desk Supervisor to join our team!** - If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!_ As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is...

  • Front Desk Receptionist

    2 weeks ago

    Edmonton, Canada Project Adult Literacy Society Full time

    **Job Title**: Front Desk Receptionist (Part-Time, 25 hrs/week, 3-Month Contract) We are seeking a friendly and organized Front Desk Receptionist to join our team on a part-time basis for a 3-month contract. As our organization's first point of contact, you will play a crucial role in creating a positive and welcoming atmosphere for our clients, visitors,...

  • Front Desk Supervisor

    2 weeks ago

    Edmonton, Canada Pomeroy Kananaskis Mountain Lodge Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each...

  • Front Desk Supervisor

    7 days ago

    Edmonton, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

    We are looking for a Front Desk Supervisor to join our team If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest....

  • Front Desk Supervisor

    2 weeks ago

    Edmonton, Canada ISTITUTO MARANGONI Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest....

  • Front Desk Supervisor

    2 weeks ago

    Edmonton, Canada ISTITUTO MARANGONI Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest....

  • Front Desk Supervisor

    2 months ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    2 months ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    2 months ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Assistant Front Office Manager

    3 weeks ago

    Edmonton, Canada West Edmonton Mall Full time

    The Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...

  • Assistant Front Office Manager

    2 weeks ago

    Edmonton, Canada West Edmonton Mall Full time

    The Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...

  • Assistant Front Office Manager

    1 week ago

    Edmonton, Canada West Edmonton Mall Full time

    The Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...

  • Front Desk Representative

    2 months ago

    Edmonton, Canada University of Alberta Full time

    **VFO CS Administration**: - Competition No. **S103949305** - Posting Date **Jan 10, 2023** - Closing Date **Jan 17, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$39,599 to $52,694 per year** - Grade **05** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This position has a term...

  • Night Auditor/front Desk

    2 weeks ago

    Edmonton, Canada Rosslyn Inn & Suites Full time

    Job Summary: We are seeking a detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the hotel front desk operations during the night shift, ensuring exceptional guest service and accurate financial reporting. **Responsibilities**: - Conduct the nightly audit process, reviewing all financial transactions from...

  • Front Desk Agent

    4 weeks ago

    Edmonton, Canada Fairfield Edmonton Airport Full time

    We are seeking a dynamic Front Desk Agent to join our busy team. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. **JOB REQUIREMENTS**: - The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to...

  • Front Desk Agent

    1 day ago

    Edmonton, Canada Fairfield Edmonton Airport Full time

    We are seeking a dynamic Front Desk Agent to join our busy team. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. **JOB REQUIREMENTS**: - The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to...

  • Front Desk Receptionist

    2 months ago

    Edmonton, Canada MODERN GENERAL CONTRACTORS LTD Full time

    Responsibilities and skills: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls, take messages, and direct calls to the appropriate person - Provide general administrative support, such as filing, scanning, and faxing documents - Schedule appointments and manage calendars for staff members - Assist with project...