Customer Support Specialist

3 weeks ago

Prince George, British Columbia, Canada NPA WorldWide Full time
Job Summary:

The Customer Support Technician plays a key role in liaising with the company's North American customer base, providing technical support and training to customer site personnel. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Commissioning, fault-finding, repairing, maintaining, and monitoring company equipment at mine sites
  • Ensuring Non-Destructive Testing (NDT) is carried out as appropriate on company equipment to detect early signs of damage
  • Providing sales support to the company's customer base in conjunction with the Customer Service Manager
  • Liaising with the Customer Service Manager and the company's Customer Relations Department to ensure timely customer feedback
  • Training mine site personnel and company employees in the use of specialized equipment
  • Ensuring timely completion of timesheets and other administrative paperwork

Requirements:

  • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic, or similar trade qualification
  • High-level written and spoken communication skills, with the ability to represent the company to staff of all levels at mine sites and other organizations
  • Outgoing personality, with the ability to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known
  • Effective organization and time management skills
  • Attention to detail with respect to paperwork processing
  • Well-developed IT skills, particularly in the use of Microsoft Office
  • Ability to undergo and satisfy all site requirements, including medical examinations and the provision of personal records as requested by individual customer sites

Why This is a Great Opportunity:

Established mining and mineral processing company seeking a skilled and experienced Customer Support Technician to join their team.

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