Software Support Specialist

4 weeks ago


Markham, Ontario, Canada Jonas Software - Canada Full time
Job Title: Software Support Specialist

Jonas Software is seeking a highly motivated and detail-oriented Software Support Specialist to join our dynamic team in the Construction Division. As a key member of our Software Support Team, you will be responsible for providing exceptional support to our clients, ensuring their software needs are met, and resolving any technical issues that may arise.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and ticketing system
  • Analyze and troubleshoot technical issues with our Construction ERP software
  • Collaborate with internal teams to resolve complex issues and improve software functionality
  • Develop and maintain knowledge of our software and its applications in the construction industry
  • Communicate effectively with clients to understand their needs and provide solutions
Requirements:
  • 1-2 years of experience in software support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of accounting and operations principles
  • Proficiency in Microsoft Office and software applications
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible work arrangements, including remote work options

At Jonas Software, we are committed to providing our employees with a positive and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about software support, we encourage you to apply for this exciting opportunity.



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