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Lead Member Service Development Specialist

1 month ago

Red Deer, Alberta, Canada Servus Credit Union Full time

Servus Credit Union, Alberta's largest member-owned credit union, seeks a talented individual to join our team as an Assistant Manager Member Service II at our South Hill branch in Red Deer.

We're not afraid to be different from our competitors and embrace our unique culture and history. As a cooperative values-driven organization, we pride ourselves on our strong commitment to our member-owners and the communities we serve.

Reporting to the Branch Manager, you'll lead and coach our Member Service Representatives to identify members' needs and recommend products and services that enhance their financial fitness.

This role involves:

  • Motivating and coaching employees to shape members' financial fitness
  • Pursuing new business opportunities proactively
  • Adhering to policies, procedures, and loss prevention guidelines to mitigate risk
  • Providing support, guidance, and training to ensure performance improvement and cohesive teamwork
  • Understanding and meeting members' needs by providing advice on appropriate products and services
  • Demonstrating expertise in all branch security procedures

To qualify, you'll need at least 4 years of retail banking experience and a high school diploma. Previous leadership/supervisory experience and post-secondary education in Finance or related studies are valuable assets.

We offer competitive compensation, including $63,627 - $79,534 per year, and outstanding benefits like health and wellness, vacation, and retirement savings programs. Our employee volunteer program allows you to give back to the community, and as a member-owner, you'll enjoy profit sharing, voting rights, and access to all our services.

At Servus, we value and celebrate diversity, and we encourage you to apply even if you don't check every box.