Benefits Program Manager

7 days ago

Prince George, British Columbia, Canada Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia seeks a highly skilled and experienced Benefits Program Specialist IV to join our team. This leadership-level position requires a strong understanding of benefit programs and the ability to provide guidance and training to other specialists.

Key Responsibilities
  • Serves as a lead worker and assists the supervisor by conducting program training for staff, reviewing case files, and providing back-up supervision of staff.
  • Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
  • Prepares case records and reports.
  • Works on the most complex and sensitive cases.
  • Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families.
  • Collects and compiles statistics from caseloads.
  • Provides training to other eligibility workers on an individual or group basis.
  • Coordinates training programs and orientation for new employees and clients.
  • Explores alternative sources of income and assistance.
  • Responds to inquiries from the public concerning public assistance programs and eligibility requirements.
  • Ensures that established deadlines are met.
  • Prepares monthly reports and maintains records of activities.
  • Assists in training new staff on policy and procedural matters.
  • Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.
Requirements

The ideal candidate will have a comprehensive knowledge of applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures. They will also possess basic human behavior, social problems and resources, and interviewing techniques, as well as social, economic, health, and cultural factors which can serve as barriers to employment. Additionally, they will have skill in operating a personal computer and the associated office and agency software.

The candidate must have the same education and experience requirements as the Benefit Program Specialist III, with additional work experience in a leadership role and benefit programs, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

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