Customer Service Ambassador

3 days ago

Mississauga, Ontario, Canada accobrands Full time

Job Summary

We are seeking a skilled Bilingual Customer Service Representative to join our team in Mississauga, Ontario. The ideal candidate will be passionate about delivering exceptional customer service and committed to our mission of putting the customer first.

About the Role

The Customer Service Representative will be responsible for processing customer orders and inquiries in a timely and accurate manner. They will work closely with the Customer Service Team Lead to ensure that all customer needs are met and exceeded.

Key Responsibilities

  • Process customer purchase orders via phone, fax, and email, including order entry, order maintenance, credit, and debit note processing.
  • Place customer product orders using an ERP system, ensuring efficiency and high attention to detail.
  • Review and resolve issues related to pricing errors, discontinued items, below minimum quantities, or below minimum order level.
  • Initiate contact with customers to communicate and resolve any issues, respond to customer inquiries, and provide excellent service.
  • Ensure Return Merchandise Authorizations (RMA) are issued in accordance with company policies.
  • Work closely with 3PL providers and logistics teams to effectively manage outbound orders.
  • Collaborate with cross-functional partners, including Sales, Service, Marketing, Distribution, and Finance, to resolve product quality issues in a timely and efficient manner.
  • Develop strong knowledge of ACCO Brands products, policies, procedures, and systems.
  • Support department manager by generating reports on department metrics.
  • Make recommendations for improvement of existing processes.

Requirements

  • Minimum High School diploma.
  • 1 to 2 years of experience in a customer service role preferred, but not required.
  • Able to read, write, and speak fluently in English and French.
  • Excellent oral and written communication skills.
  • Strong analytical and problem-solving skills.
  • Able to work independently, with a strong sense of organization and attention to detail.
  • Committed to service excellence to ensure the best possible customer experience.
  • Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact.
  • Working knowledge of MS Office suite.
  • Knowledge of Oracle, SAP, and other ERP systems is considered an asset.
  • Must be able to work from our Mississauga, Ontario location on a Hybrid basis.

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