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Customer Service Ambassador

2 months ago

Mississauga, Ontario, Canada Harry Rosen Full time

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Harry Rosen. As a key member of our sales floor team, you will be responsible for providing exceptional service to our clients and associates.

**Key Responsibilities**

  • Provide exceptional service to clients and associates at our cash desk
  • Perform daily cash handling functions, including opening and closing registers and processing sales transactions
  • Bag and tag purchased products on behalf of customers
  • Answer store phones and respond to client inquiries
  • Maintain the service desk and ensure a clean and organized workspace
  • Update and maintain client information files, including membership in our loyalty program
  • Assist with inter-store transfer processing and e-commerce requests and shipments
  • Support clients who have purchased online and are picking up products in-store

**Requirements**

  • 2 years' experience working in a client-facing role at the service desk, with a strong focus on customer service
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask effectively
  • Demonstrated interest in technology and its application in retail customer service
  • Ability to work effectively as part of a team and communicate effectively with colleagues
  • Strong communication skills and the ability to manage a long line of customers waiting for service

**What We Offer**

  • Competitive pay program with opportunities for additional earnings
  • Monthly and annual team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • Comprehensive flexible benefits package
  • Pension and Group RRSP programs
  • Modern, digitally advanced workplace
  • Coach committed to supporting your career goals
  • Diverse and inclusive work environment
  • Opportunities for internal growth and promotion