Technical Product Support Specialist
16 hours ago
Job Description:
">We are seeking a Technical Product Support Specialist to join our team at Entrust Corporation. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers worldwide.
">About the Role:
">As a Technical Product Support Specialist, you will be the primary point of contact for our customers, providing timely and effective solutions to their technical issues. Your strong technical skills, combined with excellent communication and problem-solving abilities, will enable you to provide world-class support and ensure customer satisfaction.
">Responsibilities:
">* Provide technical support to customers via phone, email, or chat channels
">* Troubleshoot and resolve technical issues related to our security solutions
">* Collaborate with cross-functional teams to identify and address customer pain points
">* Develop and maintain technical documentation to improve knowledge base and reduce support requests
">Requirements:
">* 2+ years of experience in technical support or a related field
">* Strong understanding of security solutions and technologies
">* Excellent communication and problem-solving skills
">* Ability to work in a fast-paced environment and prioritize multiple tasks
">What We Offer:
">* Competitive salary: $80,000 - $100,000 per year (dependent on location)
">* Comprehensive benefits package, including medical, dental, and vision insurance
">* Opportunities for professional growth and development
">Location:
">This role is based in Canada, Ontario, with the possibility of remote work arrangements. Eligible locations include Canada - Ontario.
">Estimated Salary Range: $80,000 - $100,000 CAD per year
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