Technical Support Specialist

4 weeks ago

Calgary, Alberta, Canada Motiv Studio Ltd. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Motiv Studio Ltd. as a Technical Support Analyst.

Job Summary

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
Requirements
  • College/CEGEP education
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Group insurance benefits
  • Life insurance
  • Paid time off (volunteering or personal days)
  • Team building opportunities
Work Environment
  • Startup company
  • Relocation costs not covered by employer
  • Research and development institution
  • Consulting firm
Language

English

Hours

40 hours per week

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