SMB Service Delivery Specialist

5 days ago

Toronto, Ontario, Canada SAP Full time
About the Role

As a Service Delivery Specialist in our SMB team, you will play a key role in implementing Concur Expense and Invoice Services for Canadian clients. This is a challenging and rewarding position that requires creativity, persistence, and a passion for building simple solutions for complex challenges.

Key Responsibilities
  • Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met, and customer issues are addressed.
  • Demonstrate a strong attention to detail and ability to deliver process excellence.
  • Effectively communicate complex ideas and persuade customers to adopt the recommended solution.
  • Work cross-functionally with sales teams and account teams to relay customer feedback and resolve escalations.
  • Be flexible and adapt favorably to the changing requirements/demands of the delivery team.
About You
  • A self-motivated team player, ready to embrace a fast-paced, high-growth environment.
  • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues.
  • Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient.
  • Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes.
  • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues and/or anticipate customer needs.
  • Highly organized, detail-oriented, and proactive.

What We Offer

As a Service Delivery Specialist at SAP, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our customers' businesses.

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