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SMB Service Delivery Specialist

2 months ago

Toronto, Ontario, Canada SAP Full time
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Job Overview

We are seeking an experienced professional to join our Concur Implementation Team as a Service Delivery Specialist. This role will focus on implementing Concur Expense and Invoice services for Canadian clients, requiring strong attention to detail, effective communication skills, and the ability to deliver process excellence.

Responsibilities:
  • Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met and customer issues are addressed
  • Demonstrate a strong attention to detail and ability to deliver process excellence
  • Effectively communicate complex ideas and persuade customers to adopt the recommended solution
  • Work cross-functionally with sales teams and account teams to relay customer feedback and resolve escalations
Requirements:
  • A self-motivated team player, ready to embrace a fast-paced, high-growth environment
  • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
  • Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
  • Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
  • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues and/or anticipate customer needs
What We Offer

As a member of our team, you can expect a competitive salary, ranging from $53,500 to $110,600 CAD per year, depending on your experience and qualifications. Our benefits package includes a comprehensive health insurance plan, flexible working models, and opportunities for career growth and development. We also offer a range of programs and resources to support your well-being and help you balance your work and personal life.