Customer Service Representative

2 days ago

Grenfell, Saskatchewan, Canada The Toronto-Dominion Bank (Canada) Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to deliver exceptional customer experiences, provide financial services, and contribute to the growth and success of our organization.

Key Responsibilities:

  • Provide personalized service and advice to meet customer needs, creating a positive and memorable customer experience with every interaction.
  • Process a range of financial transactions accurately and efficiently, including deposits, withdrawals, and bill payments.
  • Respond to and resolve customer concerns in a timely and professional manner, escalating issues as necessary.
  • Identify customer needs and provide solutions, opening new accounts and products as required.

Customer Focus:

  • Support the achievement of business objectives by contributing to advice goals and promoting products and services.
  • Understand and apply operating policies and procedures to ensure compliance and quality service.
  • Contribute to business objectives for Operational Excellence and support the timely completion of business processes.
  • Escalate non-standard or high-risk transactions and activities as necessary.

Team Collaboration:

  • Participate fully as a member of the team, promoting team effectiveness and contributing to a positive work environment.
  • Support the team by developing knowledge and skills in own area and participating in cross-training opportunities.
  • Keep others informed and up-to-date about relevant information related to day-to-day activities.

Requirements:

  • High School diploma and/or equivalent required.
  • 1+ years of relevant experience preferred.
  • Post-Secondary or Undergraduate degree in a related field preferred.

About TD:

TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Colleague Development:

We are committed to providing regular career, development, and performance conversations, as well as access to an online learning platform and mentoring programs to help you succeed in your career.

Training & Onboarding:

We will provide comprehensive training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

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