Helpdesk Senior Manager
7 days ago
About the Role
We are seeking a highly skilled Helpdesk Senior Manager to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for leading a large team of operational, production, sales, service, or administrative team members, or a small staff of professional-level team members.
Key Responsibilities
- Provide direct supervision and guidance to team members, setting clear expectations for work outcomes and managing performance.
- Collaborate with cross-functional teams to drive results and improve business processes and client service delivery.
- Manage the coordination of activities of a section or group, with responsibility for results in terms of costs, methods, and team members.
- Lead projects or processes that require coordination across multiple teams and stakeholders.
Requirements
- 8-10 years of relevant experience, including 1-3 years of managerial or leadership experience.
About NTT DATA Services
NTT DATA Services is a leading IT and business services company, providing cloud, data, and applications services to clients worldwide. As part of NTT DATA, a global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success and strive to create a diverse and inclusive environment for all employees.
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