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Senior Operations Manager

2 months ago

Burnaby, British Columbia, Canada Boiling Point Group Full time

Job Summary:

We are seeking a highly motivated and experienced Senior Operations Manager to join our team at Boiling Point Group. As a Senior Operations Manager, you will be responsible for assisting in the daily operations of our restaurant, including overseeing inventory and ordering of food and supplies, and performance of employees/personnel.

Key Responsibilities:

  • Customer Service: Ensure positive patron service in all areas, respond to complaints, and take action to turn unhappy patrons into returning patrons.
  • Employee Management: Provide direction to employees regarding operational and procedure issues, ensure all employees are using sanitary practices for food handling, general cleanliness, and maintaining the kitchen and dining areas.
  • Reporting and Compliance: Provide constructive feedback to employees about their work performance, report to the manager about the restaurant during the manager's absence, and ensure compliance with BP's code of ethics, integrity, and conduct.
  • Inventory and Supplies: Oversee inventory and ordering of food and supplies, and ensure that all necessary items are stocked and available.
  • Teamwork and Communication: Work in a team environment, multitask, and communicate effectively with employees and management.

Requirements:

  • 2 years of food retail experience in a fast-paced environment, specifically as an assistant manager.
  • Friendly attitude with excellent customer service skills.
  • Able to multitask and work in a team environment.
  • Must be able to work flexible schedules.
  • Bilingual Chinese preferred, but not required.
  • High School Diploma preferred.
  • All candidates are subject to a background check and employment verification process.

Physical Demands:

  • Ability to continuously stand or walk.
  • Ability to bend and lift occasionally.
  • Ability to lift up to 10 pounds occasionally.

Work Environment:

  • Work will be conducted in a restaurant environment.
  • May encounter temperatures ranging from 32 degrees to 425 degrees around equipment in the kitchen if needed to enter that area.
  • May occasionally walk on slippery surfaces.
  • Noise level in the work environment is occasionally loud.

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible schedule
  • Health insurance*
  • Life insurance
  • Paid sick time
  • Paid time off*

* full-time employee only