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Customer Service Manager

2 months ago


Chambly, Quebec, Canada Wajax Limited Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.", "ul": [{"li": "Lead a team of customer service representatives to ensure excellent customer service and resolve customer complaints in a timely and professional manner."}, {"li": "Develop and implement customer service strategies to improve customer satisfaction and loyalty."}, {"li": "Collaborate with other departments to ensure seamless communication and coordination of customer service activities."}, {"li": "Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed."}, {"li": "Stay up-to-date with industry trends and best practices in customer service to ensure our team is providing the highest level of service.", "h2": "Requirements", "ul": [{"li": "3-5 years of experience in a customer service leadership role."}, {"li": "Proven track record of improving customer satisfaction and loyalty."}, {"li": "Excellent communication and leadership skills."}, {"li": "Ability to work in a fast-paced environment and prioritize multiple tasks."}, {"li": "Strong analytical and problem-solving skills."}, {"li": "Bilingualism (English and French) is an asset."}, {"li": "Post-secondary education in a related field is an asset."}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package."}, {"li": "Opportunities for professional growth and development."}, {"li": "Collaborative and dynamic work environment."}, {"li": "Recognition and rewards for outstanding performance."}]}