Customer Service Director

3 weeks ago


Chambly, Quebec, Canada Wajax Limited Full time
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead Daily Operations: Direct and control daily operations to ensure seamless delivery of services to our customers.
  • Evaluate Daily Operations: Evaluate daily operations to identify areas for improvement and implement changes to enhance customer satisfaction.
  • Plan and Organize Daily Operations: Plan and organize daily operations to ensure efficient use of resources and minimize downtime.
  • Manage Staff and Assign Duties: Manage a team of customer service representatives and assign duties to ensure that all tasks are completed efficiently.
  • Plan Budgets and Monitor Revenues and Expenses: Plan budgets and monitor revenues and expenses to ensure that our customer service operations are financially sustainable.
  • Resolve Issues: Resolve issues that may arise, including customer requests, complaints, and supply shortages, in a timely and professional manner.
  • Conduct Performance Reviews: Conduct regular performance reviews to ensure that our customer service representatives are meeting their performance goals.
  • Train or Arrange for Training: Train or arrange for training to ensure that our customer service representatives have the necessary skills and knowledge to provide exceptional service.
  • Monitor Quality and Production Levels: Monitor quality and production levels to ensure that our customer service operations are meeting our quality standards.
  • Establish and Maintain Contact with Suppliers: Establish and maintain contact with suppliers to ensure that we have a reliable supply of goods and services.
Work Environment:

Our customer service team works in a fast-paced environment with tight deadlines and a focus on delivering exceptional service to our customers.

Requirements:
  • Adaptability: Ability to adapt to changing circumstances and priorities.
  • Analytical: Strong analytical skills to evaluate daily operations and identify areas for improvement.
  • Efficiency: Ability to work efficiently and effectively to meet deadlines and deliver results.
  • Goal-Oriented: Strong goal-oriented skills to drive results and achieve objectives.
  • Proactive: Proactive approach to identifying and resolving issues.
  • Time Management: Strong time management skills to prioritize tasks and manage multiple projects.
  • Client Focus: Strong client focus to deliver exceptional service and meet customer needs.
  • Team Player: Ability to work collaboratively with others to achieve team goals.
  • Ability to Multitask: Ability to multitask and prioritize tasks to meet deadlines.
Benefits:

We offer a comprehensive benefits package, including dental plan, disability benefits, health care plan, vision care benefits, and pension plan.

Support for Diversity and Inclusion:

We are committed to creating a welcoming work environment for all employees, including those with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities. We provide diversity and cross-cultural training to ensure that all employees feel valued and respected.



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