Field Service Representative for Wellness Products

1 week ago


Guelph, Ontario, Canada Wellness Shop Full time $70,000 - $100,000
Wellness Shop Opportunity

At Wellness Shop, we are committed to delivering exceptional products and services that enhance our customers' well-being. As a trusted industry leader, we pride ourselves on innovation, excellence, and a customer-first approach.

We are seeking a skilled Field Service Representative to join our award-winning team. This role plays a pivotal part in maintaining and repairing our customers' wellness products, ensuring their satisfaction at every interaction. Success is measured by your ability to diagnose and repair efficiently, deliver exceptional service, and meet on-site sales opportunities to match customer needs.

About the Role
  • This position involves performing scheduled service and maintenance on hot tubs, all season pools, cold plunges, and other wellness products.
  • You will be responsible for diagnosing and repairing issues using diagnostic tools and techniques.
  • Complete service appointments efficiently and accurately, documenting all diagnostics and repair notes in our Field Service Lightning app (FSL).
  • Provide professional recommendations to customers for value-added services and products to enhance their wellness experience.
  • Meet and exceed revenue targets by identifying and suggesting services or products tailored to customer needs.
Responsibilities
  • Communicate completed work and product care tips to customers clearly and professionally.
  • Represent the Wellness Shop brand as a trusted expert in wellness product care and maintenance.
Requirements
  • Maintain an organized, clean company vehicle, ensuring inventory is accurate and up-to-date.
  • Adhere to all company policies, including dress code and code of conduct, while representing the company on-site.
  • Participate in regular team meetings, sharing insights and feedback to improve team performance.
  • Take responsibility for service quality and resolve any mistakes proactively.
Benefits
  • We offer a competitive compensation package, with an estimated salary of $85,000 per year.
  • A comprehensive benefits package, including health, dental, and vision care.
  • Company vehicle, mobile devices (iPhone and iPad) provided.
  • Employee discounts on premium wellness products.
  • A supportive team culture with opportunities for career growth.


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